Pearle Vision

CAUTION CAUTION WORST EXPERIENCE EVER!! I ordered my glasses on June 23; there was a delay at the lab, and they didn't come in until July 8. The prescription was too strong, so they ordered new lenses. When they came back, the bifocals were too low. I took them back on July 23; they said the 30-day guarantee was over, and all they could do was give me a 50% discount on new lenses, which, with the discount, my part would still be $300. Not to mention that I used my vision insurance for the year and paid an additional $300, and I have a pair of useless glasses, and Pearle Vision has my money. I DID MAKE A COMPLAINT TO THE BBB. And I used my vision insurance for the year.

They will not allow you in to be with your child during contact appointment. A person hovers on them until they get it. If they don't another appointment. Aweful expert.Note they charge you and your insurance for a contact appt. If you refuse yonpay for another appointment you leave. They took your money and you have no prescription!

Mandy is so wonderful. She is patient and encouraging and honest. She has excellent customer service skills and also knows her stuff. We really had a wonderful experience getting glasses for my daughter with Mandy. Also Marie is so nice and helpful. We love this Pearl Vision and our whole family has been coming here for years.

So incredibly upset and screwed out of my insurance money. I called numerous times about my insurance as I hadn't used it for contacts or glasses and my appointment was coming up. I stressed that so much to whomever I spoke with about that. Each time myself and my husband were told EVERY TIME that the appointment didn't matter because the coverage was a calendar year. Fast forward a month later to my appointment. I talked to them the day before and of course, "Oh no you've lost your insurance money because it's been over a year since you're appointment." Wonderful! Fantastic! In today's economy you just screwed me out of $100's. I need contacts. Can this be something they fix? No. They can't fix that. They can't say, oh I'm sorry, here it's fixed now. They don't care or are ignorant and have no clue what they're doing. When life was already hard your lack of care for your patients and knowledge are beyond damaging. You should be ashamed of yourselves.

I came in for my first visit with pearle. I worked with Taylor in pre testing, Ms Amy helped me find the perfect pair of glasses that fit my face perfectly. The doctor was amazing at answering any questions or concerns I had regarding my vision. Everyone in the front office was amazing and very helpful. Nice environment and clean.