Pearle Vision

I brought my son into Pearle Vision in Roseville, and Alvin, the store manager, was absolutely amazing. He was incredibly knowledgeable, patient, and took the time to help my kid feel comfortable throughout the process. His friendly attitude made the whole experience stress free. We will definitely be coming back!

My wife needed help picking out new glasses, and Alvin made the experience so easy. He was welcoming, knowledgeable, and never made us feel rushed. He answered every question and helped her find the perfect pair. Excellent customer service from start to finish!

I have always had a great experience with my eye doctor here at this location, especially today! Rose was the absolute sweetest. She went above and beyond to help me pick out the cutest glasses, she was very patient, helpful, and overall fun to talk with. She went above and beyond and I am grateful to have had her help me out!!

I hate this location. They are rude when you call. They hung up in my face when I asked when my glasses would be ready. I been waiting over two weeks already. Just not professional. At All,, Also in response to your reply. I never said what time I called. Also my email isn’t in my legal name so trying to look me up after leaving a review is weird also. It was after 4pm when I called and as I stated it’s been over two weeks that I’ve been waiting for my glasses to be ready. I won’t be back. Already gotten help from another Pearle Vision in Maplewood with way better service.

I also had my eyes checked here at Pearle Vision at Roseville, MN and had similar kind of poor experience! Dr. Meyer could not detect the problems with my eyes, instead kept on putting remarks as everything is okay. However, the underlying problems with my eyes were detected when I got those diagnosed at other center. And when the same feedbacks are echoed in several of the other reviews, it strongly establishes the hard and true facts about this center! This store manager Alvin is very rude, impatient and does not even know how to service a customer! And, he does not even have the capability of accepting criticism! It’s like we always have to say nice words about them! Whenever it comes to negative feedback, the only statements they have in their defense is that they investigated the complaints thoroughly but there is no evidence to support it! To this point, I do have all the evidence (texts, invoices, etc.) to support my claims and if the store manager Alvin wants me to post the same here, I would be more than happy to do so! A simple but useful advice to the store/office manager: learn to accept criticism and try to respect and value customer feedbacks to improve the quality of service as well yourself instead of baseless defense and blatant lies! Undoubtedly the worst Pearle Vision center in twin cities I have visited thus far with incompetent, unskilled and unknowledgeable staffs/doctors! Highly dissatisfied!