Pearle Vision

I want to give a special shout out to the older shorter lady up front that works during the evenings. Im sorry I didnt get your name. I appreciate your help and how amazing you are. I see how you have to baby sit the young ones (20-26 year olds) and how theyre always on their phones while you do all the work. I see you, I acknowledge you. They should give you a raise and promote you to manager at this point! I also appreciated my doctor who was kind, quick and efficient. Those 2 people are the only reason why this is getting 5 stars. I would have rated 3 prevously.

There was a slight mixup, and this God sent woman named Ophelia really helped me out. She was such an angel and fixed everything. I had an amazing experience because of her, and I am so grateful she was truly a godsend. Ophelia the manager and the other employee Marco were absolutely amazing along with the Dr that seen me.

Wow , everytime I come into this location I always get phenomenal service and great energy. I do want to give a very big shout out to Vivian , I have had my glasses broken or bent a couple times and she is always so willing to step in and help me on the spot ! I was sad my glasses were crooked and scared to send them out and she said let me see them and within five minutes she had them looking brand new ! She wouldn’t even accept a small tip for the appreciation of her services ! The rest of the staff is amazing as well but every time I see Vivian in there I know I can walk out feeling good about being helped ! Thank you again Vivian and thank you Pearle Vision for hiring such a great team! Favorite location I’ve been too in last 16 years !

Ophelia is simply the best. My kids and I have worn glasses for years so we are no strangers to the process. But Ophelia is truly next level customer service. I’ve not had a retail experience like this in over 20 years. She went way above and beyond to get my son the pair of glasses he really wanted. Ophelia is smart, knowledgeable, kind, honest, accommodating and very hard working. She truly wanted us to have an exceptional experience at Pearl Vision, and she provided that what my son really wanted and she did everything she could to make sure he got the frames he wanted Our experience at Pearl Vision; specifically with Ophelia; made my entire month. I cannot recommend her enough.

Eye exam went great and super customer service. All my questions and concerns were addressed. I am very pleased with this appointment experience.