Really horrible experience. We were treated like human garbage. My husband, two young kids and I were on our way out to dinner for my birthday and saw our intended restaurant was packed. So we pulled off the busy road so that we could use a phone safely instead of while driving, just needing two minutes to get our bearings and be on our way. We pulled into the parking lot at Perle Vision, which had many many free spaces open. We were instantly harassed by an employee, who despite my assurances that we were leaving, kept coming up to our car and trying to shoo us away. My husband stepped out to try to reason with him, and this man insulted my husband using swear words IN FRONT of my kids and then threatened to call the police on us, which terrified them. For using a space for literally thirty seconds, this man was going to call the police on us. So I go inside to make a complaint to the manager, and this man, who is named Bob, harassed me the whole time I was speaking. To her credit, the manager was quite patient and calm, but nothing she said could control Bobs mouth and the words of unkindness he chose to use. She also didn't apologize, and was obviously trying to placate me so I would leave. I suggested he get it together, customer service shouldn't be like this. He insinuated to me that I was a bad mother. I told him I was showing my kids that they should stand up to bullies and left. But the damage wasn't over. I absorb emotional negativity from others physically, it manifests as illness. Stomachache, headache, insomnia, etc. I felt ill and shaken by his unkindness all evening, and it kept me from being able to enjoy a rare dinner out with my family. At one point, I sent them in to find us a table somewhere so I could cry by myself in the car without them seeing. We didn't stay, I was too depressed to want to be out anymore. It was the worst birthday of my adult life.
Pearle Vision #8793-West Point Optical
About
Pearle Vision #8793-West Point Optical serves patients in Pittsburgh and the surrounding part of Pennsylvania from its office at 7815 Mcknight Rd. Come here to buy glasses or contacts — exams are not listed at this address. Listed services include glasses & frames and contact lenses. Insurance accepted includes Superior Vision (4 plans in total). You can walk in without an appointment. Call (412) 366-7017 to confirm hours and coverage before you visit.
- Listing type
- Optical — retail only, no exams on site
- Address
-
7815 Mcknight Rd
Pittsburgh, PA 15237-3523
Get Directions - Phone
- (412) 366-7017
- Languages spoken
- —
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Reviews on Google 30
Fantastic experience! They exceeded my expectations and I will be back. The person helping me, Tina, was honest with my choices for a new pair of glasses. She didn't try to talk me into a pair of glasses that was more expensive, but didn't look as good as a pair of less expensive frames. Tina went out of her way to get me the best lenses that worked for my very high script (I am a -4.5 aka coke bottle thick), but Tina researched the best value/plan that fit with my insurance. Tina promised I'd have my glasses in 7-10 days BUT I got them in 4. Highly recommend this location.
Sometimes with the chain eye places (like America's Best) you feel like a number and not a person. For my eyes, I want the one on one treatment. At this Pearle Vision, the doctor is thorough and excellent, and everyone there is great. I highly recommend this Pearle location.
I want to thank the staff at the north hills office for the time and care that they showed for my son who was getting contacts for the first time. Veronica was especially helpful with him and making him laugh was the best way to calm his fears. Thanks again!
Not only was the staff friendly and knowledgeable. I am extremely picky about glasses. They patiently put up with all of my quirks and issues, until they found me the perfect pair. I will definitely be going back.
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