Pearle Vision

Yikes this place was bad. I had the short Doctor with black hair and she didn’t introduce herself so I don’t know her name, but she just rushed me into the room and immediately started the exam without a word. I felt rushed throughout the exam and like I was a bother to her for simply being there for my appointment. During my test I didn’t feel like she had the patience to give me a couple seconds to decide which lens was better because she’d immediately click to the next lens for me to pick from. She was rushing me. I’ve never had that happen before. I got my glasses a few weeks later and the prescription was probably wrong because it took weeks to adjust to them which I’ve never experienced before, and ever since I was a kid, one of my eyes has had a stronger prescription than the other, but this time both eyes were the same strength, and the strength was a big jump from my old prescription from last year. I’ve had glasses for over 25 years and have never had such a humiliating and weird experience at an Eye Doctor’s office. I wouldn’t trust this place with my vision needs. The front desk staff is nice though.

I had a great experience there yesterday! The doctor was wonderful, attentive and asked open ended questions and answered my questions. And the woman I worked with on payment, insurance and choosing glasses was amazing! I wish I had caught her name. She did a great job walking me through the insurance coverage and working out the most cost effective way to use my benefits on glasses and contacts. And I found frames that I love! I will definitely go back in the future.

*** 12/24/2024 Update: I did finally return and pick up the glasses in December. My monetary situation improved. The lady at the front desk was lovely. She even located my frames from my first visit in March. Due to the other issues, I will not be returning, but the glasses were finally received. *** 6/24/24 Update: I returned to the Pearle Vision, was cussed at by Julian and will not be returning to collect my glasses. I have submitted a BBB complaint along with other places. The BBB is not able to assist but will post the complaint and Pearle Vision corporate has been silent since my initial email. I will never go back to Pearle Vision and Julian has probably already thrown my glasses away. He did lie to the BBB about our interaction so there is no ethics in this place from what I can see. This is by far the worst eye doctor I have ever been to. The eye exam was a mess. Dr. Badowski did not ask me to remove my contacts, she did this for me without informing or allowing me to consent. All of a sudden I had a finger in my eye. Then, when I had already refused the diabetic check via their paperwork, she did this test anyway, without my knowledge and I was charged for it. This was the most unprofessional eye dr I have ever seen. She was argumentative as well when I said I wasn't there for contacts. Then I brought in an old frame to get new lenses, so I wouldn't have to purchase new frames. The USPS lost this package in March and I was never contacted. I had to reach out to the eye DR to ask about the glasses 3 weeks after the appt. They then offered a replacement frame for free, which I picked out, but I waited so long for the glasses, the money I had saved to purchase them originally had to be used elsewhere and I still haven't received my glasses. I had my appt in the 1st week of March. I will say, the lady at the front desk has been very nice, but didn't show much sympathy when I couldn't purchase my new glasses and have been without new glasses for well over a year. I am now stuck and I think I will go back and get the deposit on the initial frames back, but I have used my yearly ins option and can't do so again until next year. I submitted an initial review about the dr visit and did receive a response that the business would follow up and never did. I will never return to this Pearl Vision again for eye wear.

Two pairs of glasses (over $1100) from this location. Defective from the manufacture, lenses are too large and cracked the frames where the tab screws into the frame. Zero support from Pearl Vision or the office manager, his name is Julian. I went back into the store asking for help, was told the frames can't be repaired and the woman working in the store said I'll need to talk to the office manager Julian. Three weeks later Julian finally called, leaving a message saying there is nothing that can be done and that I'm out of luck with support from this office. He even suggested I call the manufacturer, not taking the time to provide any contact info for either himself or the suggested manufacture. I feel Julian had the opportunity to help, provide options, perhaps quoting how much replacement frames might cost under my insurance , or waiving typically fees associated with new frames. If you have a problem, Julian provides a private number that just discontents without a voice mail, and he is never in the office (according to the people that work there). The employees answering the phone won't have his schedule or availability and he doesn't return calls. When he did finally leave me a message he was impatient, rude and unpleasant. Instead of taking the opportunity to help an existing customer with an issue and create an opportunity to sell more product and services to an existing customer, Julian prefers the easy road, to ignore. I'm also shocked that Pearl Vision has such a poor relationship with their manufacture, they can't stand behind that products they offer, without the additional cost of a pricy extended warranty. I was ripped off, please don't let this happen to you: take your business elsewhere.

I enjoyed working with the Dr. and Elia, when I called for my 3rd follow up about my glasses that were supposed to arrive (and didn't) that are fully paid for, I spoke with Julian who was very unprofessional, especially since I'm the client. Hanging up on me when I asked to cancel my order is not only unprofessional, it's not helping the business at all. I'll call again tomorrow to confirm my cancellation and hopefully I'll get a professional who understands waiting 6+weeks for glasses is the right reason to cancel the order and get something different.