Pearle Vision - Crest Hill

Not a good experience from start to finish. I highly do not recommend the “virtual” exam, it takes forever and there are extra fees associated with it too (imaging must be sent to the virtual Dr because they are not there in person to examine). I do not recommend this location as a whole due to the inside being run down (nasty carpet/rips in chairs/brown water spots on ceiling) and not a transparent experience, shady business. I immediately left and went to another Pearle location who took care of me and were truthful and reasonable.

This visit was great. I met my new eye dr. He was super nice and knowledgeable. Alex was in training and went above and beyond to make sure I understood every test and the reasoning behind them. Michelle helped me find a pair of glasses that worked well for my face. I was so happy with her opinion and help that I ended up getting two pairs. I would recommend this staff/office to everyone.

Had an appointment at Pearl vision this morning and was looking forward to the great service from the Doctor there. Had heard nothing but good things about him and his professionalism. Got to the appointment on time and instead of being seen by the previous days receptionist there was a new person who came to check me in. He was immediately Arrogant with a very Nasty attitude. So much so that I requested my appointment cancelled and got up and left, all the while he was trying to be condescending and Smug. Like a Miserable person who wants others to be miserable along with him! It made me so upset that they would have someone so Volatile greeting Patients. The Doctor and other Staff can’t not know that this guy is Bad for business. Great Doctor but Very Bad Male Receptionist . So zero stars from me. Thank you

Horrible experience and service. I am never coming to this location again! I was booked for my yearly visit automatically, come to find out it was a “virtual” trip exam (no issues there). What pissed me off was that it being a virtual consultation (which I never agreed to!) I was told that there was an image of my eyes that was mandatory and I had to pay up. I declined the image as I normally do but was told “you can’t”. Cancelled and left, such a scam to force the test.

rarely leave negative reviews, but this experience needs to be shared. I purchased a pair of glasses for over $500, and from day one they have caused significant discomfort, especially pain in the back of my head. I returned to the Crest Hill location over three separate times to have them adjusted, and each time they were still not fitted correctly. The issue was never properly resolved. What’s even more frustrating is that I was told I could not exchange the glasses despite the company policy stating they will “make it right” within 30 days of purchase. That policy was not honored in my situation. I found it extremely difficult to work with the staff at the Crest Hill location. The overall experience was disappointing, especially considering the amount of money spent. Out of frustration, I visited the Oak Brook location and they corrected the issue on the first try. The difference in service was night and day. Oak Brook was professional, knowledgeable, and efficient. They also have a much better variety of frames to choose from. I would strongly recommend going to the Oak Brook location instead of Crest Hill. Based on my experience, Crest Hill Pearl Vision was a very poor experience.