I recently moved to the area and was looking for a new eye care provider. My daughter-in-law had been here before, so I decided to give it a try. Dr. Lambertson is very kind and pleasant, but unfortunately my experience with the rest of the staff was frustrating and disorganized. When I went to pick up a trial pair of contacts, I asked if I could put them in before leaving since it was dark outside and that’s when I was having the most difficulty. The front desk staff seemed unsure and had to ask someone else, only to tell me they couldn’t provide a contact case or even a small amount of solution. That was surprising and inconvenient. Communication was also an issue. I left multiple messages and never received a call back. I would strongly recommend checking your EOBs—I noticed I had been overcharged by $40. While I was refunded after bringing it to their attention, that’s something patients shouldn’t have to catch themselves. I also didn’t appreciate being told procedures like eye photos or dilation were required “because we have to,” without a clear explanation. It felt more like a push for additional charges than patient-centered care. After going through three different contact trials, I realized the issue was a change in my add power. Once I requested to go back to my previous add power with the new prescription, my vision improved significantly—especially at night. I’m no longer anxious about driving after dark, which had been a major concern. To add to the frustration, I was told that a prism glasses prescription for night driving would be free, but it was billed to my medical insurance instead. Because of that, I’m now unable to get a test my rheumatologist requires. In the end, I didn’t even need the glasses once my contact prescription was corrected. Overall, while Dr. Lambertson was great, the lack of communication, billing issues, and poor coordination from staff mean I’ll likely be looking for a different provider next year.
