Premier Medical Group

I really like Dr. White at this location, but it's ridiculously hard to get your prescription from this office. I had an appointment at 9am on Wednesday and was promised my prescription would be emailed to me before COB that day. After 3 voicemails and offering to come pick it up in person, I finally have my prescription Monday morning. This is literally the only optometrist office that I've ever left an appointment without prescription in hand. I understand they are short-handed in the contacts department, but that shouldn't be the burden of the patient.

Great Doctors for your eyes, ears and throat. Very knowledgeable Staff I see Dr Semple for my Macular Degeneration and Dr. Ken Burton for my ears and throat My husband and I have been using Premuer Medical for over a decade and highly recommend this group

I had appointment as a new patient. I got there and it was cancelled. They said they tried to reach me once. They did not leave a message. Also, they just randomly booked me another appointment over a month later without checking with me. This is poor communication and a bad experience for a new patient

I am a long-term wearer (10+ years) of multi focal specialty contact lens. Initially, it took several appointments and many, many contacts to find the right fit, but my previous optometrist was a rock star at working though this process. And there was no upchage for this service. I recently moved to Baldwin county and needed to replace the contacts. So in doing my research for someone specializing in these types of contacts, I found Dr. Ferris-Metzger at Premier Medical in Daphne. The appointment went well and I provided Dr Ferris-Metzger with my previous contact vials which has all the measurements and sizing for the fit of the specialty lenses. I just needed to know if any of my distance / up close vision had changed and check the health of my eyes. Fast forward 4 weeks to when the lenses arrived and I get an invoice for 3x what Ive historically paid for the lenses (they are sold as 2 pairs to change out after 6 months of wear). I thought there has to be a mistake… the wrong type of lens was ordered or the technician wrongly ordered “2” sets (meaning 4 pair). I communicated my concerns with Dr Ferris-Metzger’s technician and her response basically explaining to me how the lenses work, how they are sold and that this was the price. No new information to me and no answers to the questions I had proposed. At this point, I contacted my previous optometrist 4 hours away, to inquire about any price increases. They confirmed the price was what I’d paid previously (which was $600 less than Premier Medical) After that, I tried calling a business manager and was put in touch with the contact lens person. This went the same way as the previous conversations. No one appears to be interested in my honest attempt to understand the price difference at this place. And to add insult to injury, Dr Ferris-Metger had the contact lens associate inform me that I would be charged a contact fitting fee of $40 which I would have to pay before she would release my prescription (yes I asked for it as a matter of principle). If you will see above, there was basically no “contact fitting” because I provided my previous measurements. I now have an appointment with an optometrist in Fairhope. Their office confirmed that the price of the lens will be what I’m used to paying ($700) and I’ll pay for another exam. But I don’t think I have a choice. And yes, I absolutely love these lenses and understand that they are a premium product. But charging $600 more for the same lens I can purchase down the street is insane. Bottom line — buyer beware.

Customer service is terrible and scheduling or rescheduling an appointment is difficult. The switchboard operator is not empowered to do anything but transfer calls to a voicemail. The wait time to see the doctor, even with an on time or early arrival, exceeds 45 minutes which of course for an afternoon appointment means the optical shop employees shut their door and you are unable to order glasses. The only reason this review is not a one star is Dr. White was great. The rest of the office should learn from him.