The amount of incompetence this office displayed is hard to fit into a single review. Start with the fact that I CHANGED INSURANCE COMPANIES and waited 2 months for it to activate because the receptionist told me they accepted that specific company. When I came for my appointment, they told me that wasn’t accurate and charged me out of pocket. WHY DID I CHANGE INSURANCE ON THEIR BEHALF THEN?? Then they couldn’t get my prescription right and it took 2 visits to accomplish. I’ve worn contacts my entire life and this woman had me putting on 8 different pairs. Because they got my prescription wrong the first time, they ended up ordering glasses in that same incorrect prescription. when they re-ordered the correct ones. They gave me extremely hard time about not bringing the old $10 frames back. Never once was it mentioned nor do I have any use for the old frames, but I wasn’t going back to the house for something that I did not make a mistake over. The short overweight woman who handles those affairs was extremely entitled and beyond rude for zero reason. Fast forward to yesterday, and more Incompetence ensued. I had a contact rip and needed an emergency box of lenses. As per usual, they did not answer the phone which is a reoccurring theme so I went physically to their location. There was a sign on the door saying they apologize that they were closed temporarily for that day. Today I was told that that location is always closed on Tuesday. Yet there’s no mention of this online or in the voice recording when you call. I ended up going to America’s best in Lancaster and not only did they get my prescription right within 10 minutes, but I can see better than I have been able to in a year. THIS OFFICE FROM TOP TO BOTTOM IS A TERRIBLE.
