Professional Optometry Down

Was always rushed through my exam. Paid enormous amounts of money even though I have one of the best vision plans around. I started to have weird vision and off balance problems a few months after going here. Went to my primary who suggested going somewhere else. Went to NY Optical down the street. Turns out, I had the totally wrong prescription for my contacts. Got new, proper lens. No problems at all. I don't know how I didn't get into a car accident with the previous lens.

One of the best experiences I’ve ever had at an eye office. The staff was so friendly and the doctor was so knowledgeable! Highly recommend coming here for your eye needs!

HORRIBLE EXPERIENCE. Go to another eye doctor. I waited 5 weeks for the appointment, but when I arrived it wasn't in the system (that day or any day), even though all my background information was correct. So clearly someone forgot to hit the save button when we scheduled the exam. This appointment was an hour drive in heavy rain. While I waited for the receptionist to continue starring at her computer, I got to read the many printed notices to patients that were taped around the office. These notices were obnoxious to say the least. Including a large note saying that if you dared to be cranky they would add a $50 fee to your bill as a fine for bad behavior. When I pointed out that this seemed less than professional I was told in a terse tone of voice that it was joke, that most people "got it", and "... if you had to deal with the people that I have to deal with all day long then you would get it too." This complete lack of professionalism might be okay in a dive bar, but I find it unacceptable in a medical environment where the office is interacting with patients. This is an office that deserves a zero rating.

This was by far the most pleasant experience with a doctor I have ever had. I went in early to fill out paperwork and the front end was amazing. They explained everything that needed to be filled out and was really nice. Then I went back with Dr. Vuong. He is the most approachable professional I have met. He was very nice and explained things in detail during my appointment. I was very anxious about my eye exam and he helped with it all! I recommend this entire practice to anyone.

I had many problems. Let me begin with people in front desk. The had me pay cash without telling me I could use my Medicare Advantage card to file a claim with CDPHP. Then the goof lady later submitted a claim directly with CDPHP in June of 2024 and got denied few times. I just got word from CDPHP that Optique owes me a refund of my deposit payment made in June 2024! I went back recently 3/2025, and the goof does not want to give me my deposit ! Also, with Dr. Vong, he did a fast job and I had to go to NY Optical across the street to get the correct prescription. Big mess !