Professional Vision Services - Hilliard

I had to switch eye doctors and this was a good choice. I've had two annual exams since switching and had great experiences each time! Overall good selection of glasses and they were super patient with the selection process! Happy to have found Professional Vision Services.

Was looking forward to it, but honestly, when the receptionist was calling to confirm The date she was very rude. To the point of people sitting next to me, could hear my phone even though it wasn’t on speaker and was asked who is that! It left such a bad taste in my mouth that I had no desire. To work with them. And went to my regulars at PEARLE vision who’ve always been pleasant

Professional Vision Services- Hilliard has been my vision care specialist for three years now. This year I was able to set my annual exam up for the same day. Not only was I able to be seen immediately but the receptionist was friendly. All the staff at this location is helpful and professional. My glasses were ordered and in within ten days. I was emailed and able to pick them up the same day. They were a perfect fit. I was encouraged that if I ever have a problem with fit and want an adjustment no appointment is needed. The follow up phone call to check on my glasses was a wonderful surprise. Your office has really upped its game. Nice job Professional Vision Services- Hilliard.

Ive been going to this office since 2008 - sad to say Im never returning. I used to see Dr. Murray until he mysteriously was “no longer with the practice” when I called to get an over the counter dry eye ointment/drop recommendation during summer 2024. I had just had an exam a couple months prior (with Dr. Murray) but was told I needed to go in for another exam (with a new provider that “had many years experience”) - I refused to go in for another exam since I was just in so they never gave me a recommendation. You would think as a common courtesy, you would inform clients that have seen this doctor for years, that he will no longer be with the practice - but instead, he was there one day and not the next. 🤷‍♀️ If you have a pre teen child that shows interest in contact lenses, the employees will say your child can come in as many times as they want to learn to put the contacts in. Be aware though that the employees will start to show frustration because your child is having a tough time (if you come in more than once). Also be ready for the employees to be unsupportive and call your child a “Debbie Downer” because your child is also getting frustrated. I had taken a pair of glasses in to have the lenses replaced for a second time due to horizontal lines showing up on the lenses. An employee said that something reacted to something inside the lens to cause the lines. I dropped the glasses off on March 18th. I had not received a call/text/email from the office and called in to check on my glasses on April 15th. I was told that yes they were in and when I asked if they could tell me when they got back, I was told March 27th!! So my glasses sat there for 2.5 weeks when I could have had them. I was not informed that my glasses were in because I have my communication preferences set to not receive anything. I cannot be the only person that does not want to be bothered by unwanted calls/texts/emails. Thankfully these were my backup pair but what if they weren’t? Unprofessional that they couldn't give me a courtesy call to come pick them up. Im very disappointed with this office and will be taking my business elsewhere.

I've been seeing Dr. Murray for around 25 years. My husband and I both see Dr. Murray. I don’t know if our son still goes to PVS. I saw Dr. Pippo before Dr. Murray. Both doctors are great. Everyone is knowledgeable and friendly. Susie is fantastic! I used to wear special contacts and always an excellent job on them. The frames and lenses are high quality. Glasses come in fairly quickly. I also feel like family. I enjoy my yearly exams because that's when I visit everyone. Not too many of the original staff left. Some have been there so long they've retired. Loved Doreen, Ann, Phil, and Minnie when they worked there.