Quality Eye Care

I was seeing flashes out of my left eye and went to see Drr Yu. I was seen at my appointment time promptly. The staff was very friendly and answered all of my questions. My exam was extremely thorough and very much to my satisfaction. I would recommend this office to anyone looking for good quality Eye Care. I came to Dr. Yu under the direction of my own physician who is also a patient.. I can see why he goes to this doctor.

I have worn glasses for 57 years and have had exams from many different doctors in those years. Dr. Yu is the best of all! His exams are in depth and thorough. Every part of what goes into a complete exam is well thought-out and handled professionally. The office staff is knowledgeable and kind. They care about their patients and are always willing to help solve problems. I have been a patient here for over 15 years and wouldn't think of going anywhere else.

While I initially appreciated how quickly I was seen for a prescription and found the eye technicians to be personable, my overall experience was negative. First, obtaining my prescription was more complicated than it should have been. When I received it, the prescription was illegible, and I had to call for clarification. Additionally, there was no itemized bill or appointment summary provided when I left. The real frustration began with my glasses order. It took 7 weeks to receive them because the wrong lenses were put in. After that, my order was "lost." Once they were reordered, they somehow arrived the next day, which suggests a mistake on their part. The glasses were supposed to be delivered to my house, but the optical staff member who promised delivery failed to follow through and did not inform me of this. The lack of professionalism and communication from the optical department was very frustrating. An apology or even a simple acknowledgment of the inconvenience would have gone a long way. I do appreciate the front desk staff member apologizing on behalf of the situation, but unfortunately, this experience has left a negative impression. I would not recommend this place based on the issues I encountered.

Dr Yu is extremely knowledgeable, very attentive to detail, and very careful in the care he gives. As a healthcare professional, I have pretty high standards I judge by. He met them all and I have great confidence in him. He also treats my husband and went over and above in helping during a recent crisis. The staff are all very pleasant, competent, and helpful.

I have been seen by Dr Yu for many years. I have a complicated array of eye issues and I wouldn't trust anyone else to manage my care. Dr Yu and his staff provide flawless service and their attention to detail is appreciated.