Ray Ban is an optical shop in Atlanta, Georgia, located at 3393 Peachtree Rd Ne. This is an optical shop for glasses and contacts; eye exams are not listed at this location. The practice is in network with 8 vision plans, including EyeMed, Aetna Vision, Cigna Vision and Humana. Walk-ins are accepted. Call (404) 443-5005 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
I visited the Ray-Ban store hoping to try on the new Meta glasses. While the model I wanted had to be ordered online, Evan, the store attendant, was exceptional. He was super helpful, showed me the entire collection, and helped me figure out the right fit. Thanks to him, I now know exactly what to order. Even though I didn’t buy in-store, Evan made the trip totally worth it!
Called to get some support with a new pair of Wayfarer 2nd Gen glasses. Evan was blunt and rude, when I asked for his manager I was given customer support number, and then when I asked his manager's name it was provided but I was informed they nor any other person was available. I let him know he was rude and had a bad attitude and was told to call customer support and then hung up on.
I had such a wonderful experience at this location because of Franchesca! She went above and beyond to help me. She was patient, kind, listened to my ridiculous stories, knowledgeable, and most of all so friendly. She truly is the definition of great customer service! Thank you for going the extra mile!!!
Was shopping around at the Lenox (Atlanta GA) location. And was gonna ask ask associate a question. She was helping someone else as they were asking about transitions for the meta glasses. The information she was giving them was completely false (she was claiming only a couple of transition colors were available, the ones they have in store). I chimed in because I have a pair and know you can fully customize. She got audibly angry with me and told me I was wrong. I told her she was in fact wrong. Looked at the other customer and simply pointed at my lenses that were visibly purple and had the ray ban stamp on them. Then she angrily admitted that yes, they could go online and get a custom pair. Why did this interaction even go this way? Why would she not only not want the customer to get the best help, but get mad at another customer for offering the correct information. Very unprofessional
Franchesca is such a gem, we were here with family she attended us so well ❤️. Love the way she explain the meta glasses and their features.
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