Awful experience with their office staff. Specifically, Jennifer, Shelby and the so called Manager, Shea. Complete incompetence, rude and condescending…which made their “apology” even sweeter! Do NOT buy glasses or contacts from them!! Save money and use EZContacts instead!
Rowe Family EyeCare
About
Acuity serves patients in St Augustine and the surrounding part of Florida from its office at 1100 S Ponce De Leon Blvd. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include comprehensive eye exam, glasses & frames, contact lens fitting and pediatric eye care. Insurance accepted includes Davis Vision (1 plan in total). 9 doctors are listed here, including Linda L. Kindsvatter, OD, Robert A. Orsillo, OD and William Gebhard, OD. You can walk in without an appointment. Call (904) 824-0212 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
1100 S Ponce De Leon Blvd
Ste
St Augustine, FL 32084
Get Directions - Phone
- (904) 824-0212
- Languages spoken
- —
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 345
We have been customers with Rowe family Eye Care for quite a few years. And the last year the eye glasses service has been very horrible. The doctors all seemed very nice and are willing to address any concerns you have. A lady behind the deck was not very rude. The men who help you when you get your glasses are very rude and pushy. If you don’t want something they insist that you have it. I chose not to get my glasses there even after I bought Frames. Because the guy was trying to push things on me that I did not want. My husband went recently to replace his frames. He said the same Lady that was rude to me behind the desk was very rude to him. The same guy that was very rude and pushy towards me was the same guy that helped my husband. Again, he was trying to insist that my husband put things on his lenses that my husband did not want. When my husband continue to tell him, he did not want the extra add-ons for his lenses. The man continued to be very pushy and insist that he had this on his glasses. my husband told him that the cost of the glasses seem to be a lot more since the ownership change. My husband ask how much would the glasses be if he would please remove the add ons. The guy rudely told him it was still going to be over 300.00 dollars. I think our family will be looking for a new eye care company.
Dr. Brown is so patient and kind and knows how to talk to kids! She always makes my kids feel heard and gives them opportunities to explore while answering all their questions. I cannot say enough about our experience with her!
The staff is wonderful, very helpful, and knowledgeable. Had such a good time at my eye appointment! Will be recommending this office to others!
The front desk staff at Rowe Family EyeCare is kind and welcoming. The optician is friendly and thorough. Dr. Sierra Mattox takes her time during exams and thoroughly answers any questions you have. Please keep your business model and training of staff the same; it is greatly appreciated by your patients.
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