Sam's Club

Excellent experience at Home Depot. I went there looking for materials to install the drain for my washing machine, and I found everything I needed in one place. The plumbing section was well stocked, with different sizes of PVC pipes, fittings, glue, and accessories. The store was organized, and it was easy to find the products. Highly recommended for home installation and repair projects.

This is more so a review of the delivery experience as opposed to the actual in store experience. I placed an order in the store and received excellent service from many members including Luis, Scott, Nala, and the store manager. Unfortunately, the delivery carrier- AAA Cooper really dropped the ball. Even though we had a delivery appointment scheduled for April 9th, they attempted to deliver the vanity we ordered on April 2nd. I was able to intercept the delivery by contacting the store manager. Unfortunately, arrived home on April 3rd evening at about 7:30pm on a Friday night to find the palletized vanity sitting in the driveway with no way to move it inside. No phone call, no gate notification, no text, phone call or email letting us know about a delivery. Tried calling the Home Depot customer care line but it is now after hours and after 15 min on the line with an ineffective call center- just hung up with no resolution. I would not ever schedule anything to be delivered by Home Depot's third party carriers.

Today I visited or shopped at your store. I'm a 65 year old woman who recently had a horrible lumbar spine surgery last September and I'm just now trying to get out and shop. I knew exactly what I needed and where it was but when I went to check out, there was only one lady working all of those registers. I think she could see the pain I was in and she finished up quickly with the 3 people ahead of me. Then she ran to help me apologizing for the wait. What wait? It took her about 3 minutes to get to me. That lady is the hardest worker that I've seen in your store. I wish I knew her name, (I didn't look) but she had blond hair. She was so nice to me and sympathetic. Thank you Jill??? Your store number is 7233 Seactest Blvd. Lantana FL. You need more employees like her. She was running herself into the ground to help people and I'm glad of it. Thank you, Jill for your excellent service. Liz Jesse Hello to my favorite store. I couldn't figure out how to do another review so I have to add it to my 1st review ( by the way, I have shopped more times and Jill is my favorite. Always happy to help me) So today, April 7th I came in soaking wet from the rain storm and I couldn't walk..Lindsey ran over to me and got me into a motorized cart and then she guided me to everything I needed. One item has to be ordered so instead of taking me to the returns register, She took me to Natasha, who ordered my item and then cashed me out for the items I was purchasing. They both made everything so easy for me. Thank you to the manager of this store. Your staff is so kind and extremely helpful. See ya soon, Thanks again.,...Liz Jesse 😁

Sam in the paint department is great! He had so much knowledge to what I needed to complete my project. I always have a pleasant visit coming to this store Sam is a great asset. Brandy was so nice also When ever I am ready to check our there is never a line, and Aimee is always there with a smile checking out the customers. Even the manager took notice of her hard workers, and that is so nice to see.

I have been a loyal Home Depot customer for many years, and I continue to appreciate the excellent customer service I receive in the stores. Unfortunately, my experiences with the delivery services contracted by Home Depot have repeatedly fallen short of the standards I associate with the company. Over the years, I have purchased three stacked washer/dryer units, three refrigerators, a stove, and two microwaves through Home Depot. During one delivery, the delivery team dented one of the washer/dryer units. Although I paid for dryer duct connections, two of the installations were performed incorrectly, and the ductwork was actually crushed during the process. More recently, one of the washer/dryer units failed after less than four years of service. I purchased a replacement from Home Depot, and once again the in-store customer service was excellent. However, despite paying for delivery and haul-away service, the delivery team left the old unit behind. I had to call Home Depot, provide proof of purchase, and wait four additional days before someone returned to remove it. It appears there is a disconnect somewhere between Home Depot, the delivery dispatcher, and the delivery crews. Regardless of where the breakdown occurs, the customer experiences the inconvenience and frustration. I would like to suggest that Home Depot implement stronger accountability measures with its delivery contractors. For example, if a delivery company fails to complete a service that was paid for, such as installation or haul-away, the contractor could be required to provide a complimentary delivery service to Home Depot the following week as a performance penalty. Establishing meaningful checks and balances could help extend Home Depot's excellent in-store customer service all the way to the customer's front door. With greater accountability, delivery crews would likely take more care to avoid damaging appliances during delivery and would be less inclined to refuse services that customers have already paid for. Home Depot has built a strong reputation for customer service, and improving oversight of its delivery partners would help ensure that reputation is consistently upheld throughout the entire customer experience.