Sam`s Club Optical

I would have given five stars, but this Optical Manager, Ehab Ebrahim, was completely unprofessional by being arrogant, condescending and rude. And, he was creepy. People pass by all the time while you're being helped, but this man was staring at these women, so much so I turned around to see what he was looking at. Creepy. He barely spoke to me the entire time, over a half an hour, and when he did it sounded more like commands than requests; "look here," "read this." I was wondering, what the heck is wrong with this guy? To complete the package. I picked up my glasses and the measurements were wrong. This is who you put in charge? Come on, Sam's Optical, you can do better than this, much better.

Amazing staff. Carole is super polite & respectful, and so is Yudenia. Glasses prices are fair, and glasses service is phenomenal

The appointment was 18 minutes late. The staff could be friendlier, but what was most frustrating was that information is not kept on record digitally, so every time, you have to fill out the same paperwork. Lastly, they even ask you to fill out your own mail reminder for the next appointment. Should I sign my happy birthday card as well?

I went here to order glasses because mine were scratched and falling apart and if I could give no stars I would the so called “manager” Joe is the WORST! He is so rude and unprofessional, he called me to let me know my glasses were ready for pick-up and tells me my glasses were $200 I was okay with paying it but when I asked why it was that much he gave me an attitude and hung up, then I went in and spoke with him and he starts giving the other employee an attitude and starts blaming her because I was asking a question then proceeds to try and tell me that it’s my fault for not knowing what I was ordering. The only reason I’m even giving one star is because the other employee Carol was endlessly respectful, nice, and patient with me while her “manager” was basically yelling at her to take care of the customers when he was on his phone the entire time. No one should have to deal with that kind of toxic work behaviour.

First time in 45 years I try their optical services. I cannot be more surprised or satisfied. First Carol, at the front: pleasant, efficient and caring. Second, Dr. William Boyles conducted a thorough and meticulous examination, utmost professional, detail oriented and courteous. Then, you get to spend an amazing 30 minutes with Joe picking glasses and lenses that best suit your needs and he makes you laugh ! It is very hard nowadays to encounter such impeccable and superb service at any level/ need. These people delivered outstanding service and chuckles. Thank you!