Sam’s Club Optical

I ordered a new pair of glasses today and had a great experience with the optical team. All are friendly, helpful, humble and knowledgeable. Brittany was extremely accommodating and I felt like I was in capable hands from beginning to end. She went above and beyond to answer my questions and explain in detail what my options were and what those options actually meant. She was personable, kind and had a positive attitude. The manager, Scott Campbell, has done an outstanding job with his staff. They know what they’re doing and I can’t recommend them enough! You won’t be disappointed.

Antonio is one of the best opticians I have worked with - he is kind, empathetic and helped me adjust/tighten my frames. Sam's club is lucky to have him!

I brought in a pair of glasses that I really thought was beyond help (metal leg completely bent and about to break off) and Scott Campbell worked his magic and I’m able to wear them again! I really expected to be pressured to buy a new pair so I was pleasantly surprised. Scott was efficient, professional, and very personable. Great job!

My experience at the Sam’s Optical in Bentonville was exceptional. I was cleaning fish and my old pair of glasses fell right off my face and into the river. Went to Sam’s to get a replacement. The new manager was very knowledgeable, professional and personable. Scott helped me find the right glasses to fit my face comfortably as well as choose a style that I liked that didn’t break the bank. I appreciate the customer service and had my new glasses in a very short period of time. And my wife likes them! Can’t ask for better than that! Highly recommend!

I am a first time glasses wearer and had several questions and requests about my new pair of glasses. I spoke with the optical department manager, Lisa who was very unpleasant, rude and unwilling to help. She seemed inconvenienced by my questions and requests, I felt less than helped during the experience. After picking out a new set of frames, I was then helped by another associate, also named Lisa, who provided expectational customer service. She was reassuring and very knowledgeable. I appreciate her a lot and will be back to request her services again.