Select Eyecare

I went in today for my annual eye exam. Let me start by stating that Adol (I hope I’m spelling it right ) is always welcoming and courteous. Dr. Burnett is AMAZING!! So personable and intelligent. 10/10 I DO RECOMMEND!!!

I had this appointment scheduled for a couple of weeks. The day before my visit, their office called to say my insurance was showing a co-insurance issue and told me I needed to contact my insurance company to have it removed. I immediately called my insurance, had the issue corrected, and was given a confirmation number verifying that the co-insurance had been removed and that my coverage was active. My insurance company specifically told me that all the provider’s office needed to do was use that confirmation number to verify coverage and they would be paid. When I called the eye doctor’s office back with the confirmation number, I was told they would not use it and would instead cancel my appointment and make me wait five days until their system updated. They were unwilling to make even a minimal effort to verify coverage, despite having the necessary documentation directly from my insurance company. I have never had any issues with my insurance being accepted or verified with any other physicians, which makes this even more frustrating. After reading other reviews, it appears this is not the first time patients have experienced similar insurance verification problems with this office. This lack of flexibility and unwillingness to assist patients was disappointing. If this is how billing issues are handled before you even walk in the door, it does not inspire confidence in the overall level of care. I chose to cancel my appointment and will be finding another eye care provider.

Scheduled an appointment for me and my daughter today. We do not live that close to the location. My daughter arrived at 8:45am and was told she had Co-insurance and they couldn’t see her, but that is not true. She called the insurance company and it doesn’t say she has co-insurance or what that consider “COB”. I arrive for an afternoon appointment and they tell me my insurance in inactive and they ran it the day before, which I pulled up the insurance in front of them and log into my account, it showed eligible and active. I asked them to check it again and he couldn’t because a third party checks the insurance. In either instance the correct action to take was to call the client and let them know the issue. We could have resolved this yesterday when they knew it was a problem. We’ve wasted time and money and will never come back to this company. Customer service is terrible and the receptionist couldn’t give me an answer on why nobody called us to let us know there was a possible insurance problem. We have never experienced before.

Excellent service from I entered the office to the minute I left. Abdi is by far the best at his job. He works with passion and patience. He values everyone that steps through the door and always has a greeting smile. I will choose Select Eyecare always! Thank you for the excellent service 😀.

I normally don't leave review but I had a fantastic experience at Select eye care! From the moment I walked in, the staff was friendly, welcoming, and efficient. Dr. Burnett was incredibly knowledgeable, patient, and thorough during my eye exam. They took the time to explain everything clearly, answer all of my questions, and offer helpful recommendations without any pressure. I felt truly cared for and confident in the quality of care I received. I highly recommend this office to anyone looking for personalized, high-quality eye care. I’ll definitely be coming back!