Silicon Valley Optometry Center

I recently visited Silicon Valley Optometry and was thoroughly impressed by both the clinical expertise and the high level of service. The Staff: From the moment I walked in, the front desk team was incredibly welcoming and efficient. They had my insurance verified before I even arrived, which made check-in a breeze. I particularly appreciated the technicians; they were patient and professional while performing the initial imaging and pre-tests, explaining exactly what each machine was doing. Later, when it came time to choose frames, the opticians were honest and helpful—they have a great eye for what fits your face shape and never made me feel pressured to pick the most expensive option. The Doctors: Dr. Fam and Dr Wun are truly standout professionals. It’s rare to find a doctor who are both highly technical and exceptionally personable. They performed the most comprehensive eye exam I’ve had in years, using advanced technology to check my overall eye health, not just my prescription. What I valued most was how they sat down and walked me through my retinal scans, explaining the results in a way that was easy to understand. They took the time to listen to my concerns about digital eye strain and offered practical solutions tailored to my lifestyle. Overall: It’s clear that this office prioritizes patient care over volume. I never felt rushed, and I left feeling confident that my vision was in the best possible hands. If you’re looking for a team that combines cutting-edge medical knowledge with a warm, friendly environment, I cannot recommend Silicon Valley Optometry enough."

Walked in. 4 people at the counter. No greeting. Confused someone has entered. No one immediately handles me. Have to pick someone. Why are you here? My face hurts I want lighter frames. Wrangle trying to pull up my insurance but it’s new. Tell me they can’t hear me rudely. Covid glass barrier for no reason. Putting cards through a slot like at a bank or chicken store im a shady neighborhood. They seem to be discouraging me from getting glasses. I repay that I am in pain and want help. I wanted to get this done today and am frustrated by the poor customer device and rudeness so I say no and leave. It felt like a novel concept that someone would come in to buy glasses and they should facilitate that transaction. 4 people doing nothing. Wild. Propensity of other 1 star reviews should be an indication. Avoid.

Dr Pham was very knowledgeable and very kind and patient. She listened to my concerns and asked questions to make sure I know my status. Very happy with the team and will come back next year.

They push for excessive testing; even when I have a scheduled appointment, there are still other patients waiting at the same time. It has been like this for two years—and to top it off, the doctor performing the examination has been different each of the two years I’ve visited.

I’ve been coming here for many years now. I’ve always had such an amazing experience with Dr. Wun and her team!!