South Texas Eye Optical

Loved my experience with Dr Marten. Friendly, prompt, and very relatable: she makes sure you don't get lost in any fancy medical jargon. Looking forward to my next appointment. :-)

Dr Martén is very, very good at what she does as is Dr Leon but the system of getting TO the docs is an incredibly frustrating and time wasting cattle call. When you arrive, there are signs everywhere that warn you they PLAN for you to wait 45 minutes to an hour before ever being called back. Then you are shuttled through an assembly line series of technicians with waits between every one before finally seeing a doctor. It’s not so much the assembly line of techs; I get that, but planning up front to make all patients wait at least 45 minutes in the waiting room is just rude (I’ve had two cases where it took 2+ hours to be called from the waiting room). This lack of respect for customer time is consistent with every.. single… visit. They are pleasant and smile as they disrespect your time but disrespectful it still is. Again, I have great appreciation for the skill and professionalism of the docs and techs but the consistent extremely long wait before even starting built in to their business plan is ridiculous.

This place is your basic puppy mill of eye care. They schedule as many people as the can and dont care how long you sit there waiting. So... if you got nothing better to do with your time then make an appointment here because you will be sitting there for hours.

If you value your time I would strongly encourage you to find another eye care provider. A quick snapshot of my experience. I arrived for my appointment approximately 15 minutes early to make sure I had enough time to complete all the paperwork. I then followed that by sitting in the waiting area for 2 hours while watching people that had arrived 30! Minutes to an hour after me. When I asked about the wait and why people that had just arrived were going in and I was still waiting I was told, “These Doctors are specialist and take more time so you have to wait and people have all different kinds of appointments so that’s why they’re not waiting.” I watched people go back to get eye exams and come back, then go to see the doctor and I waited. Respecting the customers time is not a core value here. The waiting room had several people that had also been waiting for over an hour. An easy solution is to stop over scheduling and respect your patience time. Putting a sign up thar it will take three hours to finish an appointment doesn’t justify it. Please let your potential patients know this while they are booking their appointment so they can avoid losing a whole afternoon like I did.

Read Reviews and you will see that they don't honer your appointment time. They don't care and they let you waiting for hours with no professionalism. Many other better places to go to and for sure last time here. Take your business elsewhere if you want to be seen by a professional staff. We DONT recommend this place.