⭐ 1 STAR The one-star reviews are not wrong. I genuinely don’t understand how a doctor’s office can schedule this many patients and then openly tell people to expect a 3–4 hour wait. That’s not a normal delay — that’s overbooking. This office has been at this location for over 10 years, yet the Google review history doesn’t seem to reflect a practice that’s been here that long. I’ve noticed what appear to be different/new Google listings over time. With the amount of negative experiences being reported, potential patients should do their own research and not rely only on the current rating. We arrived early for an 8:30 appointment, yet people with appointments hours after ours were taken ahead of us. What’s the point of making an appointment if the appointment time doesn’t matter? Since this office became corporation-owned, the experience feels completely different. Calls are routed through an overseas call center, getting a callback is extremely difficult, and some of the reception staff were rude and unprofessional. It no longer feels like a family-oriented doctor’s office. It feels focused on volume and numbers. After waiting hours, our interaction with Dr. Simons felt like it lasted around 60 seconds. When we tried explaining our concerns, instead of taking time to listen and thoroughly examine the situation, the response felt defensive and rushed. Communication also felt extremely impersonal, especially trying to have a conversation with a doctor wearing two masks. When an office routinely tells patients to expect 3–4 hour waits while continuing to schedule this volume of appointments, I believe patients and insurance companies have every right to question the scheduling and billing practices and whether patients are receiving an appropriate amount of care for what is being billed. People deserve more than a 60-second interaction after waiting several hours. Read the one-star reviews carefully before making an appointment. Unfortunately, after our experience, I understand exactly why they’re there.
