SSM Health Davis Duehr Dean Eye Care - Baraboo

Never get my calls back I have to show up in person to make any appointments or order any new pairs of glasses. I think I’ve had one pleasant lady working there in the eye glasses department they are so rude, made me feel uncomfortable and as if I had no REAL options because of the size of my prescription and that they are the FREE frames so i felt judged immediately for how many times she said it. she just seemed like she had better things to do than help me choose what felt and looked good. If I wasn’t so upset with the interaction I would have seen her name but i was trying not to cry and just wanted to pick a pair of glasses and get the heck out of there!

I have worn contacts for 20 years and never had issues. First time I visited here the doctor was almost infuriated that every prescription from the several doctors I had before recommended me wearing contacts. They recommended glasses instead, but I immediately had terrible double vision from trying glasses. I asked to go back to contacts, which they obliged, but changed the diameter from my previous prescriptions for some unknown reason and the new contacts were very uncomfortable. I never went back again and I am going to find another eye care provider.

My elderly mother received new glasses. When we went to pick up the glasses, I asked if I had to bring my mother into the office because it is extremely difficult due to being wheelchair-bound. Shauna without hesitation offered to come out to the car to ensure proper fit of the glasses for my mother. She went out back and forth twice to get proper adjustment but this was a huge blessing for us. Thank you Shauna

Spent a quite a bit of time with Kari today picking out some new, very expensive glasses. She took the time to listen to what I wanted & went way out of her way to help me with suggestions, thank you. Also very friendly, we chatted about stuff, making me feel very comfortable. I will definitely go back to her.

Extremely upset by the service here. Due to Walmart vision center no longer taking our insurance we had to come here. My 15 year old daughter just came home extremely upset. After hearing what transpired with both my husband and daughter, the staff and doctor were so rude and unprofessional that we are going to just pay out of pocket to go back to Dr. Webb. For someone who never writes bad reviews and chalks bad experiences up as a possible bad day for an organization, the fact that I felt compelled to write this review to warn others says something.