Walmart Vision Center

This is the third pair of Glasses I have got that had issues. 3 years ago the lens was the wrong size, kept falling out and it took a few months to get it corrected with new glasses. 2 years ago they measured my eyes wrong and I had issues with my vision, took 3 visits to get it corrected and new lens. This time the lens fell out within 5 hours, one of the screws fell out, went back and they had issues with the frame and ordered new ones, its been 3 weeks and still no replacement frame, and have stopped in 3 times to check. Very poor customer service. Dr. Webb is very good, but would not recommend there glasses. UPDATE: Purchased glasses on 5/19/26, Picked up on 5/28/26, Lens fell out within 5 hours, Took back and found Screw/Threads in frame was damaged. Ordered new frames, checked on a number of times and no frames, Got full refund on glasses on 6/18/26. Only thing I'm out is the month they had my money and having to find another pair of glasses.

I had a great appointment today at the Walmart vision center! I was about ten minutes early and they got me started with the tech, Victor, right away. He was friendly and did a good job. Then I saw Dr Webb and it was such a great experience. I was a little nervous because it had been years since going to an appointment but he was very friendly and let me blabber about all my concerns/questions. He answered everything I asked about and took time. It was a quick appointment but didn’t feel rushed by any means. The paperwork at the end was a little slow but I got in and out of there in less than an hour.

Dr. Webb’s office always gives me the best eye exams - Outstanding team! * I am laughing at the " I was only 5 min late" complaints: I have honestly been only 5min late once to my appts with Dr. Webb and I have still been seen ( did call ahead to warn them and see if I could still be seen). Being late and then blaming the office is some Olympic-level mental gymnastics. Impressive, but still no medal :P

Very sneaky with pricing. Was given no options on what type of coating, etc I woulf like on my glasses. Was charged for extra then and my insurance does not cover those items so my glasses will not be covered by insurance. So they gave me 10 percent off, however it should have been 20 percent off as my insurance will take an additional 10 percent off. Also they tried to sell me contacts in the same manner. No choice in what type I wanted. Just $100# a box. But the optometrist himself is awesome!

Baraboo Walmart Vision Center is excellent in every way! Dr. Webb, Jennifer and staff are extremely helpful and kind. Generous with their time and patient with explanations and assistance. Dr. Webb discovered an issue during a routine eye exam that required surgery..I am forever grateful! Jennifer is so knowledgeable and always has a smile ready to give! We love the Baraboo Walmart Vision Center..5 stars isn't enough! Thank you for being #1 "in our eyes"!!