Walmart Vision Center

5 start experience with the vision staff. Was on vacation and forgot my contact and they worked with me all morning to make sure I wasn’t blind all weekend. I think Tyler was the name of who I worked with. He deserves a shout out. Thank team for going out of your way to help me.

I made an appointment for an exam and gave all of my information, including my insurance. They called 24 hours before my appointment and told me their doctor is not actually covered under my insurance. I had already moved my entire day around to accommodate for this appointment. They were very matter-of-fact, no empathy, no customer service, no apologies even though they had given me incorrect information. They offered no solution, just basically “oh well it’s not covered” type of attitude. This was a manager mind you. Better training on customer service and policies is needed.

Shoutout to Dr. Webb’s office for an exceptional eye exam: friendly, thorough, and professional! *I am appalled at the negative posts about their office calling to inform you that they aren't part of your insurance panel though! Just a thought: if the doctor’s office calls to tell you they don’t take your insurance, maybe thank them instead of complaining. They’re literally preventing you from getting financially surprised when you get a bill for no coverage. Remember they’re aren't required to verify coverage and notify patients. It’s actually a courtesy. Protects you from unexpected expenses and gives you a chance to choose another provider.

I really like Dr. Webb. He has always been extremely good at figuring out my prescription, which my eyes are changing a lot. I feel like his care about what he does, and getting it right, and his kindness is great. The appts are quicker than at most vision places, which is a positive in my opinion, less wasted time. The technology they have at Walmart is actually often better, in my opinion, and the extra tests run to get it right, I always appreciate his effort. Highly recommend.

The girl that works there was very nice when we went in, but after that was awful. She called and told me it was over $150 dollars when my copay should've been $34. Well "that's what the lab told me".. I called my insurance twice to verify, called her back again, and asked her to call or submit it. She was going to call the lab back and get back to me. That was yesterday morning.. if course it was "if and when" she had time. It is never busy there and now i know why! Instead of charging me my deductible they tried to scam me into paying the difference between retail and insuranse contracted payment. Ordered them today from another provider: Co pay $34. She was completely rude and I will never go there again.