Stanton Optical

I just want to give a shout out to Breanna and Octavia not only do they go above and Beyond for their patients they also know you by name. My only down fall is was when Breanna and Octavia is not there no one knows what is going on. There are other people in the office and it’s like I’m a new patient every time I came in about my glasses.when they are not in. I kept being told I will leave a message for Breanna but she never gets the message which required me to make several visits to the site. Now Ms Octavia she has such a beautiful spirit she not only makes you feel VIP she greats you with a smile and takes the time to ask you how are you today. And she knows how to do glasses. Keep these ladies and your site will get all of my family business. And do very well . I keep tell people to ask for them when they go. Knowing some by name and face goes a long way especially when you a returning customer. Breanna again I am so sorry of the passing of your Mother you will continue to be in my prayers. Ms Singleton

This has been the worst experience I have ever had with an optical office. When I initially brought my son in for his eye exam, both the GM and the technician informed me that, with our insurance, my cost would be $25 for the exam. However, after the exam was completed, I was told the cost would actually be $79, and that amount would be credited to his account. This was never disclosed prior to the exam. I believe this was deceptive, as accurate pricing information should have been provided before services were rendered. When we returned to order glasses, I was told that our insurance would provide a discount toward the glasses. Later, when I visited another optical office, I was informed that the same insurance plan actually covers free glasses. This inconsistency raises serious concerns about transparency. Additionally, while reviewing my son’s prescription, the GM, Breanna, made a comment that he was “blind” and laughed. I found this extremely offensive and inappropriate, especially since my son is neurodivergent. After completing my purchase, I returned to express how hurtful that comment was and explained that she should be mindful of her words. She responded with “okay” but did not apologize. The final issue occurred when I picked up my son’s glasses. I was asked to sign for pickup before any information had been entered on the form. I had to request that the form be properly completed before signing it. Asking a customer to sign a blank document is unethical and unacceptable. I would expect a General Manager to understand proper documentation procedures. Overall, this experience reflected a lack of professionalism, transparency, and sensitivity.

Kevin, appeared to be some sort of manager, was very flirtatious and unprofessional with my husband when we came in for his appointment. We had an appointment at 6:15 and he refused to see us because he said it was too late in the evening. Refusing service is a very bad look for this company. I do not recommend this place to anyone! Hire more professional individuals that don’t express their sexuality as much.

I needed a pair of glasses same day in order to renew my DOT medical, the whole process took less than 1 ½ hours, extremely good customer service, Florence was a sweetheart! Definitely recommend going to this place if you need quick and affordable glasses!

Breanna and Christian were awesome. They worked with my wife and I to find the perfect glasses and sun glasses. They were professional, courteous, friendly, and extremely helpful. I highly recommend Stanton's Rivergate location