Stanton Optical

Took a longer than normal wait time just to talk to someone. The glasses, single vision, my prescription is mild, the lady went straight to over 300.00 for one pair of glasses. I don't like anti glare lenses yet she kept insisting that I needed them. It is one thing to say these are our $79 glasses and this is what you get. It is another to just quote a price way out of that range with no real explanation.

I went to Stanton optical after seeing their ads for same day glasses. I didn’t have any issues seeing through my current prescription just figured I’d go get a check up as it had been over 2 years. The disappointment started that day when I went in and got my exam done. The staff member that was helping me decided to confide in me and tell me how much she dislikes her job and can’t wait to leave and move on while pressuring me about the frames that would look best on me (shocker they were the most expensive frames in the store and telling me she wanted to steal the sale from her coworker.) after I chose my frames and sat down with her she comped the exam fee, okay great! I thought this was so nice so I pay and am immediately told they don’t have my lens in stock and they’re have to order them and turn around time is a week or so. I was expecting same day glasses since I was seeing all the ads. I go in and pick up my glasses a week and half later to go home and not be able to see at all. They were so hazy and no had visibility with distance. I tried to get used to them for a week because it was a new prescription but still no luck. I called and my concern got pushed to the side and I was rudely told to come in and they’ll check it out. I go in and get a recheck to which they make a mock pair of glasses for me to try on with the new lens. Guess what? Still couldn’t see anything through them they were so hazy and the prescription wasn’t even close. I told her I couldn’t see out of them still and she was shocked. She tweaked my prescription again and had me try them on once more. They were still so hazy so i asked her if that was normal to which she responded “they’re just dirty we’ll get this change made we just have to wait for the doctor to approve it” I waited forever just for them to tell me the doctor wasn’t getting back to them and they STILL didn’t have my glasses in stock so still no same day service on frames. I leave and get the call a week and half later to pick them up. It doesn’t end there. I go home just to have the same issue with the hazy lens and not being able to see. I call them to check their refund policy because at this point I was over it and didn’t feel I should spend over $300 on glasses I couldn’t see out of and was told they can refund me for the glasses since they’ve done everything with the recheck and I must be a “complex case” I go in same day to get my refund and return my glasses just to not get a full refund. I was told they can’t refund the exam price of $80 but I never paid for the exam in the first place! So I still didn’t get my full refund of the frames. Although they were helpful with the issues I was having I was pushed around with excuses, rude employees and I still didn’t get all my money back. I do not recommend Stanton optical to anyone if you want a correct prescription and high quality glasses without having excuses being made for issues you’re having.

Newer business for Erie Pa and I am thrilled they're here! Customer service, fantastic! Seriously above and beyond. Helped me replace lenses for half the price as I was gonna be charged from the place I originally purchased the glasses from. I went on to purchase 2 more pair for less than I've paid for 1 pair at the same previous store, ever! Eyeglass Worlds loss is Stanton opticals gain. I referred my BF, he got 20% off. He loves his new glasses, said the eye exam was the most thorough he'd ever had. I also got a free pair of sunglasses just for the referral.

I made an appt online.....showed up...my insurance wasnt taken but they actually made.....me an offer I could not refuse. No really...from the minute I walked in the door to the exam and after..I was comfortable.

Very helpful and patient! Needed my glasses adjusted and Yohana was kind and helped me but also gave me recommendations for ways to help prevent needing future adjustments. Highly recommend