I booked my appointment because of the promotion advertising a free eye exam with the purchase of two glasses for $79. That was the entire reason I scheduled with this office. During the appointment, the employee asked if I wanted to check for contact lenses as well. I said yes, assuming it was simply part of the exam process because at NO point did anyone explain that this would add an extra charge of over $150. Later, they offered another optional test and specifically told me that one would cost an additional $35. I agreed and signed for it because they clearly explained the charge beforehand. So please explain to me why they were capable of disclosing the $35 fee, but somehow forgot to mention the much larger contact lens exam fee? At checkout, my total went from what should have been around $130 to over $300. When I questioned it, instead of acknowledging the lack of transparency, I was told that I “should have known.” No — as the customer, it is NOT my responsibility to magically know your pricing structure. It is YOUR responsibility to clearly explain additional charges BEFORE performing services. What made this experience even worse was the rude and dismissive attitude afterward. There was zero accountability, zero empathy, and absolutely no effort to resolve the situation fairly. This office seriously needs to improve its communication and transparency practices. Customers deserve honesty, clear pricing, and respect — not surprise charges and condescending responses
![Aiden! :]](https://lh3.googleusercontent.com/a-/ALV-UjWs0YAvRJyK_P3T15QEIcLw0ve-Nca7QGIfZ20fkVg9wc2JyCzJ=s128-c0x00000000-cc-rp-mo)
