Stephen Rothbloom OD

I've been coming to see Dr. Rothbloom for a few years now. My sister referred me and my aunt comes here as well. They are patient and always fit me in with my crazy and hectic work schedule. The wait times are short and Dr. Rothbloom, Josh, Bettie, Tu, and staff are so friendly and helpful. I walk in all of the time to get my glasses fixed after I fall asleep in them. They treat you like family here.

Dr. Rothbloom takes his time to explain everything, and seems to care about his patients as people. His staff were friendly and helpful and did not try to hard sell on more expensive glasses. Highly recommend!

I saw Dr. Rothbloom about two years ago and had a great experience, which is why I scheduled a follow-up. This time was completely different and honestly unsettling. I received in succession 5 voicemails from the front desk that seemed to accidentally record staff conversations before the actual message. What I heard was concerning, including talk about arrests and other bizarre topics, before they finally told me to call back. It felt chaotic and unprofessional. A few days later, I got another voicemail that came across as oddly aggressive, insisting I call back to confirm insurance. I don’t have vision insurance and didn’t last time, which should already be in my file. When I called back, the tone was rude and dismissive. When I said I’d be paying out of pocket, the response felt sharp and made it seem like it would be unnecessarily expensive. I ended up canceling my appointment and will be going elsewhere.

I had an appointment here today and waited almost an hour and a half before I even got back to see Dr. Rothbloom. I then had to wait another 40 minutes to get my eyes tested for any abnormalities (which they said I had to get even though I told them I just wanted my eye exam and this test was always negative for me for abnormalities). After waiting, I finally was able to “pick” glasses, but when I did so, the lady who was working on helping me assess the cost of my glasses, went to service another customer. Completely ignoring me until Andrea came by and asked if I needed help. Aside from the horrendous wait times, and me feeling like I was tossed around between staff, there was also a dog walking around the office — around customers— with zero regard of the customers. I’m serverly allergic to pet hair and dander so I wasn’t happy when my 2 hrs of waiting also included 2 hrs of having a dog walking around. Yuck and very unprofessional. As for the glasses selections itself, the office was very limited. I asked to see glasses my insurance would cover (frames less than $200) and they showed me 2 cabinets of maybe 30 glasses total. This included kids frames, which I wasn’t in need of. This was nothing in terms of selection when the entire office had big displays of Kendra Scott, Calvin Klein, etc. Nothing like that for less than $200 though so keep that in mind. Save yourself the time. There’s tons of better places with way better options. Hopefully Rothbloom can get to the bottom of his wait times amongst customers.

Outstanding service and care! Today I injured my eye, immediately called the closest optometrist, Rothbloom, but got their voice mail. Before I could call the next closest office, they had called me back, expertly resolved my insurance, and worked me in within the hour. The front desk, intake staff, and doctor were all friendly, caring, professional, and thorough. I look forward to making Rothbloom my new home for eye care!