Strong Optical Shop

These guys are some of the stingiest people I’ve ever met. I parked in their lot (well after the office was closed I might add) while my friend went to the NICU to see her baby. They called her in a rush so we parked as close as we could so we could run up there. they gave me a ONE HUNDRED DOLLAR TICKET. I wasn’t going to say anything because that’s my bad, I didn’t see the permit only sign. Today, this same friend is in an appointment for another reason, and I stayed in the car. I was parked for about a minute when someone knocked on my window and told me I have to move. The parking lot was yet again, almost empty. Stingy to not let people use your empty lot for literally 15 minutes.

Dr Mithra Gonzales. Crittenden Avenue office . Surgery done at Strong. It should have been a red flag when they set me up for surgery within 2 weeks of my appointment. I was on blood thinners but he said that was okay. Then I find out no other surgeon would ever have done a surgery on me while on blood thinners. The eyebrow lift left deep uneven scars way above my eyebrow. One of them is darker and higher than the other. They're so deep makeup can't cover them. I can't believe any doctor would cut a woman like this. A plastic surgeon said he would have never cut a woman that way for this surgery . He said it was an awful job. At my age I'm forced to wear bangs because I'm so self-conscious. When I go outside I wear a hat in case the wind blows. I'm embarrassed for anybody to see how hideous I look. One of these scars is deeper than the other. You can see my natural brow underneath the scars I'm very sad. And at my last post-op appointment Dr Gonzalez just kept apologizing. He did not even take a post-op picture to compare to the first one that my initial visit. My eyebrows and eyelids are even lower after the surgery than they were before. With one being even lower kind of hanging lower on my eyelid. You can see how heavy and pull down my eyes are now that didn't used to be that bad. After my complaints there's been no offer of helping me get this fixed. After many phone calls to Strong Hospital complaining about this they just seem to Gaslight me along the way and pacify me telling me a bunch of bullshit. This was a completely botched surgery all the way around leaving my eyes heavy bothering me when I drive in terrible scars. My left eye I can feel the weight of my eyelid and it bothers me terribly

Ive been suffering with inflammation and pain in my eyes for some years now. After visiting 4 other eye specialists who all have given me different diagnosis from perforated retina, tumor, degenerative cornea disease and one even said my eyes were perfectly heathy I had to try Flaum because I was told they were the best in Rochester. I was given an appointment for two days later but received a call after saying they could see me in an hour which was awesome. I arrived on time at 1:30 and was the only patient in the waiting room. After 30 minutes I was questioned and examined by a Dr and after he wanted to turn me over to his supervisor so she could take a closer look. After a little while longer she also performed another exam. When she completed she wanted to step out to review my chart and consult with the other doctor and said she would be right back. After 1 hour and 40 minutes of being along in the exam room I decided to take a walk to the bathroom to try and find some water and possibly find the doctors. I walked the halls to find no one and there were no longer any receptionists to check in with either. So I left after 4 1/2 hours of being on the campus for an eye exam with again no outcome. They don't care so don't go there.

Dr. Ingalls is awesome! My eye doctor retired and recommend Dr. Ingalls. I waa having issues with my contacts and due to her smarts, patience and some creativity, I think she figured everything out! She is the contact lens guru!

After some intense physical exertion I got hundreds of floaters in my right eye. I came in a week and six hours before a previously scheduled appointment. They took me in right away and it could not have gone better. Perhaps this is why some of the others reviewers had to wait. Because they care too much. Sorry for cutting the line everyone else on Thursday August 14th at 8 am. Thank you Dr. Cox, Etienne, and the woman at the 1st floor reception for getting me in.