SVS Vision

This is my second attempt to have my daughter’s eyes checked. This location is habitually short staffed and organizational systems aren’t the best either. First time we tried the appointment, we were on time and they were running over 1 hour behind. NUMEROUS phone calls to reschedule said appointment but not 1 apology for their timing issues. 2nd attempt, the 2 staffers couldn’t just hand me the check in forms, which delays things even further. I understand customer service issues, but before you take someone else for glasses or such, how about letting the parent do the check in materials so things smoother. Just a thought.

I had absolutely no problem calling to see if they had any openings. I was told to come right in. There was no wait before I was helped. I wasn't pleased with the small selection of glasses frames for my insurance, but did find one pair that was acceptable. I only have about a week left before I pick them up and I'm positive that I'll be pleasantly surprised by the results of my vision. Unfortunately I can't remember the young lady's name that helped me but she was So Very Helpful and Friendly. I'd Definitely Recommend the Ivanrest,Grandville location (which is basically off to the Right of the Target parking lot).

Took my grand daughter to pick out frames and the staff was very nice and hands-on, patient and made my gran daughter feel comfortable

DO NOT TRUST THEM WITH YOUR INFORMATION! Made appointment weeks prior, showed up 15 minutes early to check in with confirmation email in hand and to my surprise, "theres nothing the system" about me or my appointment I made on THEIR website with my private health information and have confirmations from them. Stay as far away from this place as you possibly can and NEVER share your information with them because it might just disappear.

Manager lady is very unprofessional. Clearly hates her job