Tahoe Sierra Eye & Optical

Thankful to be able to get an urgent appointment. Office seemed short-staffed, and the wait was a bit longer than anticipated, but it was worth it—Dr. Camp was professional, personable and took the time to explain the issue, and the subsequent treatment.

The recent reviews are no joke. This is arguably one of the worst optometries I’ve ever visited. Jeff is a nice guy and probably a reputable eye doctor, but his staff is clueless and terrible. It took me almost a year to get the contacts I ordered. Calling for help never seemed to work, so you have to go in person. Visiting the office, the staff is mostly just sitting around not doing anything. But when you ask for help, it seems like an ordeal. One time I called to ask if they could give me my prescription, and they told me “maybe.” Also they can’t email any documentation because they don’t have a secure internet or email service (their actual words). Which is probably why they couldn’t even get my personal records from another eye doctor for a follow up, after months of trying. Or, maybe they didn’t bother trying at all. Just find another optometrist.

Disappointing Experience with Dr. Camp's Ophthalmology Services I recently visited Dr. Camp for an eye examination and unfortunately, my experience did not meet my expectations for professional eye care. During my appointment, I encountered several issues related to customer service and the overall environment. Customer Service: The reception was less than welcoming, with my queries being answered in a dismissive manner. It was difficult to obtain clear information about the procedures and costs involved, which made the experience more stressful than necessary. Professionalism: Dr. Camp seemed rushed during my consultation, which prevented a thorough discussion about my eye health concerns. I felt my appointment was handled with a lack of attention and care, which is not what I expect from a specialized medical professional. Work Environment: Observations of the interaction between Dr. Camp and his staff suggested a tense work environment. Staff seemed uneasy, which may reflect broader issues related to management and workplace morale. I believe choosing an ophthalmologist is a crucial decision, and unfortunately, based on my experience, I cannot recommend Dr. Camp's services. I hope that this feedback can be used constructively to improve the service and environment for future patients.

I am very particular with my eyesight and am choosey about who i go to for vision care. I had laser surgery in the past from a renowned teaching hospital and I loved it for many years (I have since moved and it is not convenient). Age and time caught up with me and it was time to visit an eye doctor. During my research of eye doctors in the Reno area I came upon Dr. Camp in Truckee. I called. Kim was able to schedule me a very convenient appointment (a very quick 30 minute drive from Reno) and I went. I could not have been happier with the care that I received from Dr. Camp and his staff. He determined that I needed cataract surgery in both eyes. He went above and beyond to research the very best option for my lenses. He even contacted the rep to see if I was a candidate for brand new lenses that was not yet widely available. I was, and I am surprised at the clarity and colors I can now see. Dr. Camp was terrific at explaining everything to me before, during, and provided excellent aftercare. It is apparent that he truly cares about his patients and his primary role as a caregiver, not just making money. His unique, and "dry" sense of humor, was also refreshing. I give Dr. Camp, Kim, and the rest of the staff a perfect "10" and my highest recommendation possible.

Do not go to Tahoe Sierra Eye and Optical-- terrible customer service and not a doctor I would ever trust with my eye prescription. While I was able to get in quickly and easily, I found that my experience with Dr. Camp and his staff was very disappointing. The prescription I received is not accurate for my vision. And, the fact that the doctor did little to help with this, did not answer my questions (or really provide time to ask questions), did not honor the glasses I mistakenly bought with an inaccurate prescription, pushed me to use multifocal lenses when I do not need them, and cancelled an online contact subscription I hold all go into this very low score. He and his office are unwilling to prescribe any contacts that are not acuvue, and do not listen to the patient or honor the patient's experience. Do not go here-- waste of money and time.