Dr. Tam Le was very nice and appointment was easy to get same day. With Insurance I paid $234 which included exam, frames, lenses (single focal) and supposed to be $75 off with insurance. The 2nd star is for same day service and I'm just being nice. The receipt I got as pictured for the eyeglasses, does not show what I actually paid for. Just a custom amount, which I find very interesting. When I clean the new glasses and hold the top/bottom of frame to clean the lenses, you can feel them pinch on the lenses where normally it is a solid feeling. I brought them back and she "fixed" it but now a couple hours later it is still the same. The pictures show the misalignment and taken after the "fix." (The clear lenses and brown frames were all bought here). As much as I like these glass will unfortunately not last. I wanted new prescription polarized lenses for the prescription sunglasses I already had and they ran $230. This is with a 20% discount she said. I received them yesterday after a week and they are poorly fitted as shown. My daughter said my sunglasses look ghetto now. I came in today and Dr. Tam said its normal to see clear around the edges because of the film they put. My older prescriptions lenses did not do this. She claims they did, but of course I would notice it and return them as well. She took them to the back and came back to show me my old ones and how they do it too. The sides now looked damaged on my old lenses like they were tinkered with. I was very frustrated. I know my lenses as I clean them and maybe only used them 50x in the past 2 years. The frames still look brand new. When I wanted a full refund she kept guilt tripping me that she is losing money asking me for $100 because she had to order them. I've never had a business ask this, even a small business. I asked her to show me her cost and it was $57. I was reluctant, but tired of the guilt trip so I paid the $57 and threw the lenses away. I can't believe she marks them up 400% from $57 to $230 and that's with a supposedly 20% discount? Other places I've gone to and now called, charge for the lenses and installation, so hopefully she doesn't say it's for labor. I called several other places after and most will do polarized lenses with a prescription for less than $150, so don't do what I did. I asked for receipts for the polarized lenses again. She would not give me one and says everything is in the system. So no receipt for what I paid for and threw away (which was in cash) and a business write off for her. After reading some of the bad reviews I understand why and how she replies back to them. I hate how this happened to me of course and hopefully doesn't happen with you
