Target Optical

Horrible experience that just continues to be bad. I had an appointment with Dr. Williams, when I came to my appointment the girls at the front were nice (only good part to all of this) I waited half an hour to be called back and it was by a male doctor who was not Dr. Williams… No one informed me she wasn’t in. Dr. Chris Martin was filling in apparently and he immediately tried scaring me into doing retinal imaging due to my prescription changing saying I may have diabetes.. (I am a healthy 30 year old female) I do NOT have diabetes. I declined the retinal imaging and he continued to make me feel uncomfortable with weird comments. I ended up leaving with my prescription and did not buy any glasses/contacts. Now I received my explanation of benefits and they billed me for the retinal imaging exam!! What?? A retinal imaging exam was NEVER performed nor did I consent to one. I even have the paperwork to prove it. I tried calling target optical and of course no answer. I better not receive a bill in the mail from them for this because that would be fraud. I will never come back to this location for an eye exam ever again.

Wow! Really impressed with my experience at the Target optical location in St. Charles. I was not expecting it at all, but it may have been the one of the best experiences I’ve had at an optometrist. It was ALL about the service! Lu was so helpful, patient (I tried on so many different frames and took pics of myself with top options), and incredibly knowledgeable about each manufacturer. I was looking for a particular color frame, and with each option I tried on that wasn’t the color I wanted, Lu checked to see if they carried it in other colors for me! She also gave me her honest opinion about which frames she liked for my face shape, and found the one I ended up choosing! She walked me through pricing options and made sure I knew the reason for choosing various lens features without making me feel pressured to add them, but instead educating me on the benefits they might add. I really didn’t expect to get the kind of customer service as I did. Again, really impressed. Dr. Williams was also amazing. Her exam was quick, but thorough. She explained the reason for a change in my prescription, and was so kind to answer my questions and make sure I understood. I would absolutely recommend getting an eye exam here! The experience exceeded my expectations…and these days, that doesn’t happen often. Great employees make all the difference!! Thanks guys!

As always, Dr. Williams is a fan favorite in our house. We love her and appreciate her patient-first efforts. Bill, store manager is quite knowledgeable and was extremely helpful with our contacts order. Both went above and beyond to ensure my son’s needs are met. ❤️ Thank you!

I am so sad to have to post a bad review. Dr. Williams is wonderful. Unfortunately, a staff member Lou was very rude to me. I had questions about my prescription and just wanted clarification. She seemed annoyed by my questions and unkind.

100% grateful and satisfied with Sophia (Sofia) help in fixing my glasses. I sat on them not too long ago and bent the temples of my glasses. Stoped by Target Optical and aligned them perfectly!