Texas State Optical Bluff Springs

They provide signficant assistance they were highly effective as a team

My experience at TSO Bluff Spring was terrible. One positive! The ladies at the front desk were incredibly nice and hard working. When I arrived, the front desk was very busy, but a guy who seemed to be in charge and a male doctor were standing in the lobby chatting, ignoring customers and interrupting the front desk ladies to talk about the next weeks schedule. When I was finally called, I had a female doctor who didnt look at me, barely spoke to me, rushed through the exam, rushing my answers, then said "you have a small prescription" and left the room before I could ask any questions. I imagine she was frustrated that the other doctor wasn't doing anything. The front desk ladies were, again, very kind and helped me pick out my glasses. The glasses arrived two weeks later, but they didn't do anything! I haven't been to an eye doctor since I was a kid, and as I started sharing my experience with friends, I started to realize that they didn't even do a full eye exam, which is what I signed up and paid for! I called my insurance and told them the situation, and they agreed to allow me a redo with another eye doctor. I went to Oak Hill Eye Care, and took my glasses with me. They tested the TSO Bluff Springs glasses, and I learned that THERE WAS NO PRESCRIPTION PUT IN THE LENSES!!! They took my money and gave me glasses without a prescription. Oak Hill Eye Care was a wildly different, incredibly positive experience. After my exam at Oak Hill, I called TSO BS and told them the situation and asked for a refund or for them to fix my glasses. They said they didn't give refunds and would only fix my glasses if I scheduled a recheck with them. I reiterated that I already had a recheck and new prescription and they said that they needed to do the recheck. I called my insurance company back and they said that was incorrect. They are required to fix the glasses if I have a prescription showing that they made them wrong the first time. My insurance company called them while I was on hold to reiterate this policy, and only then did TSO BS agree to fix my glasses. I will definitely never go there again, and feel for the ladies working the front desk, and the customers they are taking advantage of.

Helpful, fast assistance at reception. Roxanne conducted a preliminary assessment precisely at my appointment time - no delays - and then a very knowledgeable and informative examination by Dr. Nimra Shaikh established absolute trust in the proficiency and professional abilities of her clinic. A fantastic range of frames and the front desk ensures everything falls within medical insurance coverage. Could not have been happier with my first experience!

Girl at the front desk is super rude, when answering phone she has an attitude like she doesn't like her job. Puts people on hold so they can hang up and call again. If my insurance didn't suck I would have went to Lenscrafters.

Extremely kind and helpful. They were patient with my son and this being his first eye doctor appointment