The Optical Dispensary

We had a great experience here. The front desk staff was busy, courteous, and prompt. The Dr was excellent, calm, soothing voice. The office is bigger than where we came from with more selection to chose from. I should have made the switch a long time ago from Crystal Clear.

I’ve consistently went to this same place for the past 10 years and an issue I consistently have with this location is that they always try to charge you and they never check the insurance. I left this location after being told I’d be charged a $180 for new frames and I ask if either of my insurances cover it and they said they don’t. We call back 5 minutes later and they say they can do it. EXTREMELY IRRESPONSIBLE AND NOT HELPFUL AT ALL WHEN NEEDED IN THE MOMENT. GO TO A DIFFERENT LOCATION!!!!!

I am extremely disappointed with my recent experience. The majority of the staff were unprofessional and rude during my visit. While waiting, I observed employees screaming and horseplaying in the lab where they work on glasses instead of maintaining a professional environment. This behavior made the atmosphere uncomfortable and did not reflect the level of service customers should expect. Additionally, my glasses failed inspection twice, and I did not feel that the situation was handled with care or proper communication. There was little explanation provided, and the overall tone from staff felt dismissive rather than helpful. I will say that one staff member was courteous and professional, and I appreciate their effort. Unfortunately, that positive interaction was overshadowed by the overall lack of professionalism displayed by the rest of the team. I hope management takes this feedback seriously and addresses the customer service and workplace conduct issues to ensure a better experience for future customers.

Absolutely horrible experience all around. The optometrist did not listen to ANY of my vision concerns and the glasses I bought made my vision incredibly worse but the office manager wanted to LOUDLY argue with me that they gave me the “right” prescription. They still have those frames so they got paid for a pair of glasses that I never received and I now have to wait till the next calendar year for my vision benefits to renew so I can get a pair of functional glasses. I can not say enough bad things about every single person there and every single aspect of this place.

Zero stars but had to leave one to post. I went in to get a set of lenses for some glasses that I bought 3 years ago they wanted twice the price that I paid for a eye exam plus the frames plus lenses just for lenses. I will not be going back