Our family has been patients of Princeton Eye Group for many years. Overall, we’ve had excellent experiences with several physicians. My daughter had refractive surgery with Dr. Wong, which was outstanding. My husband had cataract surgery with Dr. Solarte and received excellent care. My mother has been seeing Dr. Liu for macular degeneration.
Unfortunately, our most recent visit with Dr. Liu was extremely disappointing.
The appointment started well. We were pleasantly surprised that everything was on time. His assistant was professional, thorough, and completed all of the necessary testing, including imaging, checking my mother’s vision, and measuring her prescription. After dilating her eyes, we waited for Dr. Liu.
When he entered the room, he reviewed her chart and told us that her vision had worsened but that new glasses would help. I asked a simple question: “What is the difference between this year’s prescription and last year’s?” Instead of explaining it, he responded, “Why do you need to know? Do you understand anything about it?” His tone was dismissive, rude, and completely lacking in compassion. He handed us the prescription, and the visit was essentially over.
At the front desk, we were asked to pay $60 for the glasses prescription. My mother has received prescriptions during previous visits and was never charged this fee, so I asked why. The staff member explained that it depends on the doctor, which only added to the confusion.
I also mentioned that after my mother’s eyes were dilated, Dr. Lu never examined her with the slit lamp or performed what we expected to be a dilated eye examination. The front desk staff was unsure and went to ask him. She returned saying he had completed everything that was necessary. From what we observed, that was simply not the case.
The most upsetting part was not the fee—it was the complete lack of communication, empathy, and respect. My elderly mother was left with blurred vision for hours after dilation without us understanding why the drops were even necessary if no meaningful dilated examination was performed.
