Tim Harbuck Odand Associat

Carol Ann was so wonderful. She helped get me an appt right away and after someone cancelled and she called me back to get me in for an earlier appt. Really fantastic customer service on her behalf. What an asset to the Walmart team. Its rare to find people who will actually call you back so I'm over the moon with her level of service. She's a professional for sure and was so pleasant to deal with.

Five stars to Dr TJ Harbuck for doing such a thorough eye exam. He was excellent (the younger Dr. Harbuck). The reason I give a one star is the really abysmal customer service on the floor. Tech had no customer service skills. Gave me a final price of approx $400 with all upgrades that I never wanted. I told her no. This is supposed to be Walmart! Cost effective prices. It gets better. I get a text saying my glasses are ready and they used the floor sample as my new glasses frame. She went and got the frame and vanished in the back room for a while and came out with my supposed frame right while I was sitting there.I asked her if there was a problem and had she used floor frame. She said frame hadn’t come in so they used this one and then said I could have a new one if I wanted but the tortoise shell frame might be different from the one I liked. Horrified, I told her I wanted a new frame. Why would I want some old frame that everyone has tried on?? I got my glasses, again customer service is terrible. The only person who was so polite and courteous was a person called Bill who helped me. They all could learn a thing or two about how to speak to people and not be ignored. Buy your glasses somewhere else . Dr. TJ Harbuck was excellent.

I had a terrific experience at this location. Dr Harbuck knew I was nervous so he was a bit funny, which was great. He took very good care of my eyes esp because I was worried that I had a problem. He was really great! The manager and the other 2 ladies that helped me with my glasses were very helpful too. My glasses even came in early. Great experience.

Glasses provided are affordable. Quick and easy exams. Helpful and friendly optometrist. Unprofessional customer service in person and over the phone by the current technicians. The younger one especially. Every time I have visisted, I was never properly helped. I asked to replace nose pads for my glasses and adjustments. The technician ignored me and did not do neither requests. I felt unseen. I hope they are well with whatever they are going through.

I had a great experience. I liked the Doctor that gave me my eye exam. All the ladies were very helpful getting my glasses. They were ready in shop earlier than promised. Great experience!