Total Eye Care

I'm giving them a one star solely because of the scheduling and wait time. Staff and doctor is nice...but the wait is beyond ridiculous at this place. Once you're finally called from checking in to your appnt, you do your testing, and then move to another waiting room, for another extremely long wait, which does not account for the long wait to see the doctor. At my 1st appnt, I asked why was the wait so long? She said it was because of the day, which was a Mon, I believe. She scheduled my next appt for a Tues...and here I am! This 20 min appnt(15 min field vision test + 5 mins w/doctor), had me waiting for almost 2 hours. Their process is exhausting. They have a lot of elderly patients, which should require them to have a more efficient scheduling system. Waiting 30+ mins - hour to get called back, to go to another waiting area for another 30+ mins - hour wait for either a 2nd eye exam or to see the doctor, if you're lucky. Then, finally getting to a room, to wait for the doctor. This is unacceptable. It should not take 2 - 4+ hours, for a 30- 45 min eye appnt. They either overbook, are understaffed or just don't schedule correctly. Either way, I won't be back because of this.

As soon as I walked on the office, the ladies at the front desk was very professional and friendly. I got a chance to then see Pam W. and she had a pleasant smile. I have problems getting my eye pressure taken but not with her. She has a very calming voice and a lot of patience. She's always professional/knowledgeable and gives 120%.

I called to get an appointment scheduled on a Tuesday. I have ChampVA. The young lady Jennifer said she was unable to verify my insurance through the website. I gave her ChampVA's phone number and website address. She was supposed to call me back. I had to call back on Thursday to see why I had not received a call back. I was told that they weren't able to verify my insurance so they could not see me. Hmmm. I called ChampVA BEFORE I called this office and was told there were no issues with my coverage and my name was correct in their system since inception 2 years ago. I will not fight with an ophthalmologist office to take my insurance and see me. There are way too many options out there who will gladly accept my military insurance with no issues.

I have been utilizing Total Eyecare for several years to monitor my vision and eye health. I am very grateful for the physicians especially Dr. Aggarwal who administered the most thorough eye exam I have ever had a few years ago. I returned in November/ December of 2025 for a full examination and refraction. While Dr. Aggarwal was as professional and knowledgeable as ever I was a little concerned about my eye refraction ( which assists in determining a prescription for glasses or contacts). The technician was polite enough but didn’t seem to follow the typical process that I have experienced for the last 50 years or longer. The result was significantly different from my previous prescription. I just picked up my glasses today so I will not say whether it was accurate…it may be due to aging and significant life changes in the last 3 years. The lady ( Angie) in the optical shop was extremely helpful and patient. She suggested several frames and lens options to address my specific needs and she was very positive. It’s difficult to find glasses when you can’t see so her assistance was much appreciated. My only concern is the cost!!! Frames and lenses are expensive … even with insurance. Excellent service and care!

Pam was of great help to me. I had a coughing fit and she even asked me if she could get me some water. I appreciate her kindness and Dr. Lee's kindness in seeing me.