Total Vision PC - El Cajon

I had a great experience today at Total Vision. I lost a nose pad for my glasses and they fixed it fast. I appreciated the professionalism and generosity of the staff.

Customer service and reception knowledge needs improvement! For 10 years this has been my go to optometrist location, during last two years there have been challenging inconsistenties with reception customer service and support. Scheduling an appointment months in advance for a Friday afternoon, I received a phone call late in the afternoon on Thursday the day before the apt. notifiying me that their office is now closed on Fridays and I will need to reschedule. Needless to say, I had to take additional time off work for a second appointment. Arrived at the newly scheduled appointment and was told there was no record of me on file and would need to supply all required information for new patients. This was rather disturbing news! After providing the required information requested there was a 38 minute wait which was well beyond my appointment time, note ...there was only one other staff person in the office other than the Dr. The receptionist also covered assisting the family picking out glasses and also covered retina testing. More support staff is needed in this office, quality trained staff would be nice as well. Its time for me to find a different optometrist!

Been going to this place for over 5 years. They were always helpful until recently. I don't know what happened to the customer service but it's definitely gone severely downhill.

I have been going to this location for two years along with one of my adult sons. The doctors are great but who ever answers the phone can be frustrating. It’s mainly about records and a few times being told I have no record there as a patient, or one time misplacing my son’s glasses etc. I hope in the future that can improve because it gets to where we don’t want to call in to the schedule because there seems to always be an issue.

Dr Harrington is WONDERFUL! we got prescription glasses here and she helped me find the perfect prescription. I was struggling for years trying to find someone who could get it right for me and she did! Astigmatism sucks! But she helped me tremendously!!! Lovely staff and overall had a really good experience with the Dr. :)