Total Vision PC - Laguna Crown Valley

Been going to Griffin since the 80’s . This “ total vision” front office management team that has been there for my last two years visits have been horrible. The new office manager this year ….THE WORST CUSTOMER SERVICE ever !!!!!!! Make the glasses wrong and take zero accountability for the problems , or someone else ordered it wrong so you still have to pay for the mistake. Oh, I have not idea why the person ordered it that way and it was bad, you will need to buy another pair. Oh, the glasses broke, must be your problem. I guess I will go somewhere else, Not Managed by corporate greed = Total Vision

Dr. Griffin is great - kind thoughtful and through. Highly recommend him. His office staff - not so much hence the 3 star rating. The receptionist is rude - she asks questions and does not listen for your answer. It's really strange to have to provide her the same information twice. Recently I received my annual supply of contacts, the order took a good 15 minutes and the staff member asked twice about the prescription. We clarified everything and then I left. When the shipment arrived, I received the wrong contacts. Worse, when I called to return them, the rude receptionist said no one can help me and they will call back. How difficult is it to provide an RMA?? I have been a patient for many years and I have seen how "busy" the office staff is talking about their dinner last night or planning their vacations. Not my responsibility how the office is run AS LONG AS THEY DON'T MAKE MISTAKES!

I and my wife went there for routine eye exams, and had a very bad experience. Incompetency from top to bottom.The new prescription for lenses were wrong and when we informed them, the answer was that "this is the way it is"and nothing could be done.Finally we could change the reading glasses(lens only) for my wife, exactly similar to the one she had.As for my glasses I didn't like the frames they had available and requested my new lenses to be mounted on my existing frame.My lenses (progressive and polarized) were supposed to be made of the best quality materials.When ready, I was not able to read small letters.(I could read with my previous lenses.)They said it is normal!!!.Anyhow couple of days ago I saw that the frame is loose and one the lenses is not fixed. Apparently the damage was done in the lab and was fixed temporarily.I took the glasses to them, they claimed it is not their fault and this is a normal "wear and tear".I haven't had such experience in past 40 years of wearing glasses.I don't recommend this place and company to anyone.Pure Incompetency.

Dr Callister and Robin were absolutely awesome to me! Robin is sooooo great at helping you pick out frames. This is NOT my first rodeo but Robin gave me the BEST customer service I’ve ever had! Thank you Griffin Optometry !

This practice is very professional and helpful in explaining the various tests and procedures. Dr. Bradley Callister is terrific.