Total Vision PC - Long Beach

My employer referred me to get safety glasses with the Safe Vision program and instructions state to take my current eye prescription which I did and front desk guy said they would not accept outside prescriptions which is odd because the instructions from Safe Vision are to take your own valid prescription. They should just simply remove themselves from the Safe Vision program altogether if they will not help employers/employees. Since it is a program where they won’t be receiving direct payment from patient, they someone want to get you by forcing you to have an eye exam with them since THAT is out of pocket for the employee.

My experience with this location was great from beginning to end the front desk staff greeted and registered you immediately. Dr Allen Goldstone and staff made me feel at home given the fact that I am thousands of miles away from home I'm just here in California for my job for a little while and needed to have one of my eyes looked at. I didn't have an appointment and I still was seen within 15 minutes. Turns out I needed two prescriptions for my eye which the pharmacy incorrectly filled Dr Goldstone immediately corrected the mishap and even checked on me the following evening five stars to this total vision location in Long Beach

They don't do refunds. I asked for a refund on the contact lenses due to not being able to see upclose with the new prescription. I also wanted to go to my previous eye doctor. They would not give me a refund or a credit to buy sunglasses. I did not go a third time to get prescription fixed. They kept the contact lenses and the money. I guess they don't care if you come back.

I'm really happy with my visit to Goldstone Vision Center. From the beginning of the visit to the time we left the office. Maria and the front desk staff are very professional. They follow social distance guidelines, they greeted me in with a smile and made my family feel welcomed. Angel was amazing with my son and helping us choose the perfect glasses for him. He even helped replace his broken glasses right there on the spot. I didn't have a appointment and needed my glasses adjusted and tighten Andrew assisted me right away. I'm very pleased and will be back for a appointment for myself! Thank you Goldstone Vision Center!

I was scheduled for an appointment 1 month away because they said they only take 2 walk-ins for 1 hour in the afternoon. I scheduled the appointment and on the day of my appointment early in the morning someone walks in without an appointment and receives new patient paper work. I don't like the inconsistency and the dryness of the receptionists' attitudes. They don't have bad attitudes their attitudes are just very dry, they don't look you in the eye when they speak to you and don't make you feel welcomed. I cancelled my appointment because of a copay I didn't know I was responsible for which is not the office fault but I wouldn't have minded paying the extra cost had the office met my expectations. Too bad, it's in a good location.