Don't go here, like just do not. See pictures. What I experienced here was a complete breakdown of informed consent and expectation-setting, which is a big deal in medical/aesthetic procedures I think. I underwent a SmartGraft eyebrow procedure with Dr. Melissa Toyos in October 2023, and my experience was deeply disappointing—both in terms of the outcome and the way my concerns were handled afterward. During my consultation, I was explicitly told this was a simple outpatient procedure with minimal downtime and that I could return to work immediately with visible results right away. That was not my experience at all. I had significant bruising, swelling, and visible wounds that made it impossible to return to work for over a week. None of this was clearly disclosed in advance. When I raised concerns during recovery and later about uneven density and patchy regrowth, my concerns were dismissed through email. Instead of acknowledging the mismatch between what was promised and what occurred, I was told the outcome was due to my lack of aftercare (see the day of photo) and was encouraged to purchase additional products (!). What is most concerning is the shift in messaging after the procedure—from “immediate results” to a “two-year timeline”—which was not clearly communicated beforehand. Patients deserve accurate expectations so they can make informed decisions. I have documented my experience thoroughly, including photos and written correspondence. At this point, the result remains visibly uneven and does not reflect what was represented during consultation. I would strongly encourage anyone considering this procedure to ask very detailed questions about downtime, healing, expected results, and timelines—and to get those answers in writing, and to seek that procedure elsewhere. Pictures are day of, day one, 1/5 weeks later and 1 month later.
