Let me start with the positive: Dr Rodgers is an excellent, patient, and thorough professional whom I saw for 20+ years, well prior to his joining this practice. (I truly wish he had not done so!) Everything else about this place is in a downward spiral getting worse by the minute. From their sole focus on profits, the staff un-welcoming reception upon arrival at the office, to their phone etiquete -they cut you mid-sentence, contradict you regarding what the pt. has or has not scheduled- to their blaming the patient for their disorganized records, this place is inhospitable from the get-go. Staff turnover is also of note, so if a patient did not care for a specific staff member, not to worry, they will likely not be there at the next visit. Yet, this practice cannot seem to manage hiring decent, polite staff who understand fundamental customer service skills. I'm generously letting them keep the 2nd star **only** b/c of Dr Rodgers. However, he alone deserves 5 stars. While in fairness I cannot express an opinion about the other doctors -whom I never saw, the overall practice and the staff get below a zero. You do the math... Btw: Did you all notice how TVO's "onwer" only responds to thank positive reviewers? They extend zero effort to even acknowledge, let alone try to remedy the situation that brought about a negative review to begin with..... Way to go TVO!
