Truevision

If I could give this place 0 stars I would. I ordered contacts with them at the beginning of June and they said it would be 2 weeks. The 2 weeks passed by and it became 4 weeks, then a month, then 2 months and then almost 3. I would call them constantly and they would lie about the timeframe of when they would ship blaming the manufacturer. I will never go to them again. Do not come to this place. They are liars and very unprofessional.

Do not recommend this place at all. My son had an appointment today at 4pm and the moment we stepped in the lady at the front had an attitude towards him. He was looking at frames for his glasses and she told him sit down which my son did. I continue to give her our insurance and and ID card then I took a seat and after I was done filling out paperwork I asked my son which ones were the ones you wanted we got up to take a look at them and she came again to tell us to sit down. I asked if we were not able to see them and she said yeah but y’all can take a seat for now. At this point I was already upset why couldn’t be just see the frames? Another lady comes and tells us you can have a seat you are almost next I asked her the same question and she said they had to examine him first and then we can see what glasses the insurance covers. To my response I was already upset with the situation and I said it does not matter if insurance doesn’t cover I will pay out of pocket. Didn’t want to continue service with them and just asked for my ID and insurance card back and we left. Bad service bad attitude.

Only rated 1star because I couldnt review with 0. This place is ridiculous. Been waiting well over a month for my son glasses. When you call for an update they have an attitude like its their money thats been spent. Do not recommend at all

My husband and I have been True Vision customers/ eye patients for the past two years. We found them through VSP Vision Insurance. Up until recently we were satisfied with their services and pricing. When they relocated to their new location, things started going south. When our prescriptions changed, they started up charging us without being transparent. Their prices are ridiculous already! Recently I went in for an adjustment on one pair of glasses I purchased from them. The next day my ear piece snapped off. I took them back in and they said that they could not be repaired. I brought in some Italian frames that I purchased on line to have them put my prescription in, so that I could have a spare pair of glasses. They were only going to take $100 off for compensation for breaking my other pair. I asked the manager if we could split the cost to be fair. She said NO!! I told her that she was being unreasonable and that I would be taking my business elsewhere. After all is said and done here, if you use True Vision in Oak Cliff, buyer beware, they will rake you over the coals!!!

I have recently went to get my son his glasses, I was also given the 1-2 weeks time frame and yet well over the two weeks and no glasses! I had to contact them for an update several times and have requested to speak to someone above the person they have running the office as she laughs as if what you’re saying is a joke. Customer service is poor and when you ask for corporate information they just say it’s privately owned and we can’t speak with the owner. This place either needs to go under new management or be shut down! As soon as I receive the merchandise I paid for I will never do business with them again! Highly recommend that no one does!