Tustin Market Place Optometry

My son and I are new patients, we saw Dr. Tran near the end of last week. We both wear glasses and have been having extreme issues with our vision for the last year, we gave another eye doctor multiple attempts at righting our issues and it got to the point where our vision was getting worse and worse. We saw Dr. Tran and through her thorough exam she was able to get us a proper prescription, we did order new glasses through her office and they have not arrived yet. However, she let us try what they will be like and I was very assured by this that they will be much better and our vision issues will improve.

Rarely do I feel compelled to write a review about a doctor's office but I have been a patient of Dr. Tran's for over 7 years! I originally picked this location because I lived across the street but have since been returning to this office because I enjoy the product selection. There's always a change in product which keeps me excited every time it's time for my annual check up. I recently moved away from Irvine but because I was unhappy with LensCrafters and Costco, I found myself driving all the way back here because of their service. Now it sounds pretty far fetched to think I'd drive over 70 miles just to try on different glasses. But what really prompted me to do it was Emily and her hospitality. She works at the front and has been a joy to work with every time I come in for a visit. Last week, I was particularly frustrated with my experience at LensCrafters. I seriously doubted their ability to provide me with a great deal AND they cost a significant amount more than other retailers. Having nobody else to turn to but my old doctor's office, I gave them a call 5 minutes before closing. Emily took the time to look up my account and prescription and provided me with their pricing with my insurance factored into it. That level of customer service alone was the very reason why I decided to drive back to Irvine to purchase my next set of glasses. She didn't have to stay on the phone after the office was closed, but she was happy to answer all of my questions and was so kind about it. Mind you, I could have gone to Costco and paid significantly less without even using my insurance but I was so grateful for her help that I was eager for this office to receive my business for another year. Upon arriving, I was so shocked by the variety of frames available. It was my first time seeing Fendi, Prada, and even Loewe there. Notable mentions include Gucci, Persol, Oliver Peoples, and Cartier. Emily took the time to consult my decisions and even assisted in finding me cheaper alternatives that fit my face shape better. Of course, we ended up with the most expensive frames, but that was on me and certainly not on her. I really appreciated the non-sales aspect of it because at LensCrafters they wouldn't even let me see their non-designer collection because they just wanted me to buy the most expensive frames... a little service goes a long way! I'm extremely happy with my service as I have been for the last 7 years. While I can't promise I'll continually return since I live way further than down the street, it's nice to know that even though I'm not in Irvine anymore, they continue to elevate their product and their service year after year. Thank you!! (5/50--2024)

Very disappointing experience. They made my 2 pairs of glasses incorrectly. I returned them because of their mistake, but instead of fixing the issue properly, they asked me to pay extra. My glasses originally arrived in one week, but now I have been waiting 5 weeks because of their error. I do not recommend this place. A very frustrating and disappointing situation.

Seen Dr Tran for many years. Wonderful experience every time, great staff, excellent selection of glasses. Can't recommend them more!

Place is clean and welcoming, However I thought a found a place that I would be able to stay with. I lost my glasses and the receptionist was suppose to call me back and let me know if my insurance approved my lost request. I’ve waited 2 weeks and heard nothing. I called in and spoke with Kelly to get some help and she was helpful and i explained my situation and she advised me to come on in. Unfortunately; it only take one time for me to experience this and I will be looking for a new eye doctor ! If my insurance didn’t authorize my glasses the receptionist should have called and told me. I would have came to the office to pay in full cash to get another pair of glasses!! Communication is key with any business!