Just trying to get one appointment through the receptionist of this department is an absolute nightmare! I have never encountered people so unprofessional. I've been on a phone battle with them for two-almost three months now! I have the referral and I'm in the system but either they hang up on me or tell me that the patient coordinator will call me back and never follow through! They're rude and very irresponsible with getting you connected to patient care. This process has been extremely stressful, even after getting back some scary lab results from my doctor, the real struggle has been trying to get through to someone who actually cares for my first appointment. At this point, I've literally been brought to tears after being on the phone with them. If this weren't the only department in the state that specializes in my results, then I would have gone anywhere else to avoid this kind of treatment. It is NOT an over exaggeration to say that they are in dire need of better receptionist. This is unacceptable for a university who's supposed to be one of the best of the nation. Please look into this, other patients are dealing with rude staff as well.
