University Of Maryland Medical Center

Came here to get a referral for a treatment facility. Before traveling from Watsontown, PA I called and my fiance called separately as well asking about whether I could be helped for my substance abuse. And they said yes so I had a my wifey drive all the way to Watsontown from hampstead Maryland. I spent 9pm to 8:10am sitting here checked in and not seen not helped once. They never even let me speak to a peer support worker like they said they would. They also never put my insurance cards on file after writing my social security number down. Either the demons working here as staff don’t want me to get into treatment or they suck at doing their job and do not care. I am so upset i literally feel forgotten about. Worse hospital experience ever tbh. Never come here unless you’re unconscious and have no say in the matter cause you woke up here. If you WAKEUP HERE GET YOURSELF TRANSFERRED!!!! Terrible place!

As a disabled veteran, I receive most of my care through the Baltimore VA Medical Center. However, I recently had to have a transforaminal epidural steroid injection (05/05/2026) and was referred to University of Maryland Medical Center in Baltimore. From beginning to end, my experience was superb. From my very first point of contact with Dawanna, the Clinical Surgical Manager, to my check-in experience, to my nurse (whose name I unfortunately cannot remember), every single person treated me with kindness, professionalism, and care. And Dr. Arnold? His bedside manner is truly a 100/10. He answered every one of my questions thoroughly while explaining everything in a way that never left me feeling confused or overwhelmed. The way he eased my mind and calmed my nerves before the procedure was exceptional. Honestly, he could teach a master class on bedside manners. As a matter of fact, the entire staff at University of Maryland Medical Center could teach a master class to other medical facilities on patient care and compassion. Thank you to everyone who played a part in my care. Your kindness, patience, and professionalism did not go unnoticed. (Nakia Hixon-Sample)

Labor and delivery was such a horrid experience for me. I wish I read the reviews first. My OB and the surgical team were wonderful. It’s everything and everyone else. Anesthesiology will try to trick you into allowing a resident to administer your epidural. Mine resulted in a dural puncture. No one told me, I only saw it written in my clinical notes. I have an ongoing headache days later as a result. No one communicates. Between residents, nurses and attending, no one is on the same page. My son had to have blue light therapy which resulted in an additional nights stay. We only knew about the longer stay once they wheeled the blue light machinery into our room. And yes, if your child needs this therapy, you handle and manage it yourself. He needed 12 continuous hours and they refused to put him in an incubator after a nurse said we could if our child didn’t tolerate the open air, non swaddled environment. The food is terrible, my room had items left behind from the last patient including mifiprestone pills. The nurses were inconsistent with standards during their checks (some recorded feedings, urine, bowel movements, some didn’t, my last nurse asked me if I had been using the spirometer and a disinfectant foam they offer, too late for that!) I could go on but will stop there. Please avoid this hospital, it’s unsafe and they offer you the bare minimum. This was my third child and very easily THE WORST experience.

As my wife is working through her Leukemia, she needs to receive maximum support, belief, and Love. The nurses who administer her Chemotherapy treatments on a regular basis are absolutely fantastic! The old adage for me is your experience is usually based on the person who answers the phone in customer service or the person who is working with you in person. Every single nurse who takes care of us on the 7th floor Infusion Wing, have always treated us like family and given us the utmost care. We feel totally fortunate for choosing UMMC as our hospital of care Allison and Ted Herman

I keep calling to speak with my chemo doctor Pham and her nurse if she’s not available I just got hung up on. They’re not taking my health serious like I am and they have no bed side manners. The chemo team is telling me I have to get another MRI because I refused an IV that will trigger my cancer cells to regrow again, and I was told the next MRI appointment won’t be until August 31st. I’m not happy at all with the services I am receiving. I requested another chemo doctor but I was told Pham is the only one that I have to go to. When I was confronted by Pham about my issue she tried to call me a racist when I’m bi-racial. I want my treatments to be taken seriously just as much as I am.