University Vision Clinic

Dr. Hovander is amazing! Made me feel very much at ease and the level of follow-up that I have received from him and his staff as a whole was next level! Could not recommend this clinic more! A huge you to all of them!!

I came in for my first appointment today and it was a great experience. Dr. Hovander is extremely thorough and takes his time to make sure you prescription is perfect. Mr. Ackman is an expert on contact lenses and was very kind. I will definitely be coming back here.

First visit and a great experience all around. Richard was professional and the appointment ran smoothly. Dr. Hovander was thorough with the exam and patient in explaining everything he found, despite me being his last patient on a Friday afternoon. Extremely knowledgeable. I’d recommend without hesitation.

I stopped by to ask if they offer glasses adjustment services, and they said yes right away. They even adjusted my glasses for free. The staff was very patient and took their time making small, careful adjustments until the fit felt just right and comfortable for me. What really impressed me was that I didn’t even buy my glasses from this store, and they still helped me without any hesitation. Really kind and professional service. I truly appreciate it.

I needed glasses urgently because I couldn’t read lecture hall presentations, so speed mattered to me. The eye exam was fine, but the overall experience was frustrating. I wasn’t allowed to choose frames on my own and had to go through a long process where the staff selected frames for me one by one. As this was my first time getting prescription glasses, I didn’t realize this wasn’t standard. The frame adjustment also took a long time and felt uncomfortable, and I later learned it was optional—something that was never explained. Despite needing my glasses quickly and having separate appointments with the optometrist and the frame selection, I still waited about one to two weeks for my prescription glasses until it’s ready for pick-up. I was charged around $150 even with ISHIP LifeWise insurance because there were hidden fees. I was told I had $300 coverage but wasn’t informed that the total cost could exceed that. After having a faster, cheaper, and better experience elsewhere, I realized this wasn’t normal. Very disappointing.