Upmc Eye Center Childrens at P

My child has special needs but they took his "test results" of naming objects at face value. All of his specialists are UPMC/Pitts Children's affiliated however opthomalogy at this location is the only one that falls short. After two years of minimal effort care its time to find a new eye doctor.

Did an awesome job!! Very nice. Very professional.made it easy for my kid as possible. My son has ADHD but they made it easy as they could to keep him focused. All the ladies who kept coming in and out for the eye test did very great, with him with his anxiety.the lady also that helped picked out the frames,she did her best she could to help us out. Be back soon for his yearly visit and new frames. Thank you everyone there.

If you have an option, choose somewhere else. Unfortunately I have UPMC insurance and can only go to UPMC unless I want to triple my costs. I have 3 year old twins who both have had glasses since before they turned 1. While the UPMC optical shops are a fine experience, the ophthalmology offices are a giant mess. Every single appointment (literally EVERY one) has been rescheduled by the doctor/office at least once, sometimes twice or three times. The doctors don't listen well and insist on seeing the kids more than once a year even though insurance won't pay for it, which I have brought up more than once. I understand that maybe they need to be seen more frequently, but with the constant rescheduling, half the time it ends up being way longer between appointments than is usually requested anyway. I work in an outpatient office whose physicians also round in the hospital, so I understand that sometimes stuff happens and you need to reschedule patients, but EVERY time? Unacceptable. Start holding your physicians accountable and making them set a schedule and stick to it.

It’s a shame that people only write reviews when they had a bad experience. I had read the reviews before my daughters appointment and was incredibly anxious because of them. However, I have only good things to say about this place! We only had to wait a couple minutes before my 8 month old and I were taken to an exam room. The staff were all very friendly and professional. Dr. Gagrani was amazing with my daughter. She was incredibly patient and kind during her eye exam even though my baby was crying. She explained things to me clearly and made sure I understood everything before we left.

I like to give the benefit of the doubt, but when we run into the same issues over and over, I lose my patience. On several occasions, we have waited for over an hour for my 4 yr old son to be seen by the eye doctor. EVERY time I get a bill, and EVERY time I have to call and re-explain that we have vision insurance and my major medical should not be billed!! If you don't have UMPC insurance they don't seem to understand how to bill. It's frustrating, and a waste of their time and mine. I'm actively looking for a new place to take my son.