UT Southwestern Ophthalmology at North Dallas

Sure beats the Aston Bldg in so many respects. Perhaps the lower volume reduces the strain on the cheerful front desk staff - friendlier than the HQ folks. Interestingly the three optical instruments that I encountered were not the high end Swiss or German ones that I am accustomed to but then I am not an ophthalmologist. No compulsory valet parking here!!! Not because I don't want more people employed but because there is no explanation of how the mobile phone number data is used beyond the basic transaction. There is a reasonably sized common cafeteria in the building a few steps away so UTSW does not need to brighten the day of patient or two with a cuppa. Is Glad that UTSW is slowly (compared to other gorillas in the practice) developing satellite facilities radially.

Great location with plenty of free parking. Wonderful staff and doctors.

Dr Robertson was awesome. As a first time patient there's always apprehension. He has a great sense of humor and I value that.

Deceptive business practices. Was referred here to determine if difficulties with vision were a result of nerve damage behind my eyes. Went through entire appointment with several different tests. At check-out, was told I had to pay $97 since I was seen by an optometrist instead of an opthamologist, and optometry was not covered by my insurance. Referral from PCP was for opthamologist. No one ever bothered to tell me that I would be seeing an optometrist instead. I complained- no one cared. Definitely not up to UTSW standards of care.

Dr Walthrop and the staff at this clinic are professional, capable and kind. They took such good care of me during my cataract surgery. I can not thank them enough!